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Infrastructure Support Engineer

New Albany, Ohio

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

Join our team at Hims and Hers Health, Inc. (Hims & Hers) as an Infrastructure Support Engineer. We're a groundbreaking multi-specialty telehealth platform, revolutionizing healthcare accessibility. With a focus on operational technology, infrastructure, and facility hardware and software support you’ll be enhancing organizational growth and scalability capabilities. Your role directly impacts how we connect consumers to licensed healthcare professionals, making better health easily attainable.  You should be a forward-thinking, innovative individual driven to identify updated tactics to traditional and/or complex problems.This role is onsite at our New Albany, Ohio Pharmacy and will report to the Director of Technology Operations.

You Will:

  • Monitor all infrastructure systems and integrations to verify all are working correctly using DataDog
  • Ensure the stability, integrity, and efficient operation of in-house information systems that support core organizational functions at Hims, including operations software, network infrastructure, virtual servers and services, and storage platforms
  • Assist with DDI (DNS, DHCP, IPAM) management
  • Troubleshooting inefficiencies, analyzing logs and errors with all aspects of chosen, deployed, and/or staged hardware and software solutions, including problem escalations
  • Adhere to and follow strict compliance standards including but not limited to: State Board of Pharmacy, HIPAA (when applicable), SOX, and/or PCI
  • Maintain Disaster Recovery (DR) operations for Operational Technology (OT), manufacturing IoT, manufacturing and distribution software, and shipping and receiving platforms
  • Build and maintain user-facing SOPs, best practice and hardening documentation, and other internal reference documentation
  • Provide expert input for system patching schedules on a predictable cadence collaborating with various stakeholders, developers, and ops teams
  • Stay updated with industry trends, adapting to telehealth's unique demands.
  • Create and maintain standardized hardware options and application configuration for Operational teams to ease production implementation
  • Expertise understanding manufacturing, distribution, and pharmaceutical software platforms
  • Manage vendor relations in areas of technical expertise
  • Manage solution licensing and support contracts
  • Participate in on-call rotations responding to environment emergencies and incidents, reflecting our commitment to patient well-being
  • Work closely with cross-functional teams to identify system improvements and address recurring issues

You Have:

  • Bachelor’s degree in Information Technology or related fields (preferred)
  • 3+ years of infrastructure engineering experience
  • Experience with pharmaceutical, manufacturing, distribution, PLC/HMI hardware and software
  • Familiarity with network, security, servers & storage solutions
  • Experience in technological auditing
  • Understanding technological reliability in a healthcare manufacturing context
  • Relevant certifications: CompTIA A+, Network+, Security+, Server+, ITIL Foundation, etc
  • Proficiency in infrastructure monitoring, troubleshooting, and communication
  • Proficiency in private and public cloud environments for third party managed solutions
  • Strong problem-solving skills in healthcare innovation
  • Ability to communicate with technical and non-technical personnel
  • Experience with application/infrastructure diagraming software (e.g. Visio)
  • Proficiency participating in a Change Management process

Our Benefits (there are more but here are some highlights):

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats

 

#LI-Remote

 

Outlined below is a reasonable estimate of H&H’s compensation range for this role for US-based candidates. If you're based outside of the US, your recruiter will be able to provide you with an estimated salary range for your location.

The actual amount will take into account a range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and location. H&H also offers a comprehensive Total Rewards package that may include an equity grant.

Consult with your Recruiter during any potential screening to determine a more targeted range based on location and job-related factors.

An estimate of the current salary range is

$100,000 - $130,000 USD

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.

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At Hims & Hers, we seek to establish an inclusive environment and are committed to building a team that reflects the unique perspectives, life experiences and varying backgrounds of the diverse populations that make up our customer base. To help us ensure we are meeting our equal employment obligations under U.S. employment law and identify areas of improvement in our process, we invite all U.S.-based candidates to complete the following demographic questions (if you are based outside of the United States, please select “I don't wish to answer”). 

 

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