Back to jobs
New

Implementation Manager

El Segundo, CA

About Us:

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.  

HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.

  • Funding & Growth Momentum HiveWatch recently closed a $33M Series B, bringing total funding to over $65 million. The company is entering "Phase 2: Scale" with multiple Fortune 500 customers secured. 95% of Americans have interacted with a product, service, or brand protected by HiveWatch.
  • Founder with Deep Industry Expertise Ryan Schonfeld, Founder & CEO, began his career as a police officer and investigator before leading a Global Security and Safety Technology at Fox Group. He founded HiveWatch to disrupt an antiquated physical security industry with AI-powered tools that free security operators from false alarms to focus on real threats.
  • Cutting-Edge AI Technology Security leaders are under tremendous pressure to modernize their function using AI, and HiveWatch is uniquely positioned to automate 90%+ of alarm responses for organizations, transforming how enterprise security teams work.
  • Culture of Ownership & Impact This is an environment where you can take genuine ownership, build meaningful relationships, and deliver results quickly. If you want to help build and scale a rapidly expanding sales organization with a real path to advance your career, this is the place. 
  • Relationships That Matter Our Customers aren’t just clients - they’re long-term partners. We value birthday cards over business cards and pride ourselves on building genuine relationships that drive trust and growth.

About the role:

This role requires a unique blend of SaaS startup expertise, customer relationship skills, product intuition, and technical acumen to support application configuration and customer implementation in our high-growth customer landscape. 

As an Implementation Manager, you will own the end-to-end delivery of our physical security SaaS platform, serving as the quarterback who transforms customer requirements into successful production deployments. You'll operate at the intersection of customer security operations and our technology stack, leading implementations from kickoff through go-live while navigating the complexities of enterprise security environments—edge devices, network infrastructure, virtualization, and cloud services. 

This role demands someone who is composed under pressure, can troubleshoot across the technical stack, and possesses the organizational prowess to manage multiple concurrent enterprise deployments. You'll build strong relationships with customer technical teams, security operations personnel, and integrators, while collaborating internally with multiple stakeholders. Your ability to dive deep into technical issues, communicate clearly, and control scope creep when necessary will be critical to delivering polished implementations. 

Key Responsibilities:

  • Own end-to-end implementation delivery of the our SaaS platform , ensuring deployments meet technical requirements, timelines, and customer expectations across concurrent enterprise projects
  • Serve as the primary point of contact for customers during implementation, building strong relationships with security operations teams, IT administrators, and other business leaders while translating complex technical concepts for non-technical stakeholders
  • Drive project execution by managing implementation work, tracking progress, identifying risks, and pushing back on internal and external stakeholders when needed to protect delivery quality and timelines
  • Coordinate cross-functionally with Revenue, Product, and Engineering teams to troubleshoot issues, escalate systemic problems, and ensure seamless handoffs throughout the customer lifecycle
  • Deliver integrations with enterprise physical security systems including access control platforms, video management systems, and legacy infrastructure to ensure our platform connects effectively across diverse customer environments

Preferred Qualifications:

  • 5+ years of experience in technical product implementation and/or deployment experience in enterprise SaaS environments, with proven ability to manage complex, multi-stakeholder projects from kickoff through production go-live
  • Hands-on experience working in one or more major cloud provider environments (AWS, Azure, GCP)
  • Proficient with either Atlassian Suite and/or Salesforce (workflows and reports)
  • Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
  • Eagerness to work with an enterprise level customer base and experienced technical personnel

Standout Qualifications:

  • Physical security industry experience with exposure to enterprise security operations and familiarity with common physical security platforms such as access control systems and video management systems
  • Experience with virtualization technologies (VMware, Docker, Kubernetes), networking concepts (routing, firewalls, VPNs), and Linux/Unix systems 

Additional Information:

  • Base salary range for this position is $115,000 - $145,000 USD per year
  • Eligible to participate in HiveWatch Equity Incentive Plan

*The final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations.

Benefits & Culture: 

At HiveWatch, we’re passionate about taking care of our people — and it shows in the benefits we offer. Our team enjoys:

  • Comprehensive health coverage:  medical, dental, vision, and life insurance
  • Cutting-edge work in an emerging field with huge growth potential
  • Competitive compensation packages designed to reward top talent
  • A modern, newly renovated HQ right on Main Street in El Segundo, CA
  • 401(k) with a 4% company match to help you invest in your future (match launches in 2026)
  • Flexible paid time off so you can recharge when you need it
  • Additional benefits include ClassPass credits and a discount on pet insurance
  • A family-friendly, compassionate culture that values balance and belonging

We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door.

Our EEO Statement: 

HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.

Create a Job Alert

Interested in building your career at HiveWatch? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in HiveWatch’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.