Senior Product Manager

About Us

At Hiya we are on a mission to secure the voice call with trust, identity, and intelligence. We’re protecting everyday people from spam and fraud calls, connecting businesses with their customers, and helping mobile carriers secure their networks for all.  In early 2016, we brought Hiya Protect to market through Samsung Smart Call, AT&T Call Protect (now Active Armor) the first-ever network-based spam solution, and the Hiya consumer app for iOS & Android. Three years later in 2019, we brought Hiya Connect to market, a B2B branded call SaaS solution that enables companies to connect to the consumers they are trying to reach. The combination of Protect, Connect, and the Hiya app has resulted in the world’s largest Voice Security Platform with over 450M users.

About the Position

As a Senior Product Manager on the Security and Protection team at Hiya, you'll create voice call security and protection products for enterprises. Hiya has market-tested products for carriers and mobile phone manufacturers to protect their users from scam and nuisance calls. Our next step is to enhance our products for the unique challenges of enterprises that need to protect themselves and their customers from scams: Is this caller who they say they are? Are they a social engineering scammer tricking an enterprise customer into a false payment? Are they a nuisance caller wasting call center agent’s or customer’s time, or worse? 

We’re excited about you because you’re the kind of person that will understand the market need, define solutions, pull together the needed partners, work with the data modeling and engineering teams to make it happen, and anticipate needs to add new features that grow value! 

As a PM on Hiya’s Security and Protection team you will:

• Learn a ton about voice call security and how bad actors circumvent existing protections
• Become a subject matter expert on the fraud vulnerabilities related to communications with their customers and employees for high risk enterprises (i.e. banks, retail, healthcare, telecom)
• Collaborate with internal and external teams to define long-term strategy and objectives
• Seek partnerships that drive the product forward
• Work with the modeling and engineering teams, designers, and other product managers to establish quarterly goals, activities, and the key results to measure success
• Lead the creation of users stories, specs, roadmaps, and own the prioritization of tasks and activities
• Represent the product (and the company) in visits to partners and customers
• Participate and influence other products strategies and roadmaps
• Work closely with customer success, sales, and operations teams at Hiya to improve customer acquisition, satisfaction, and retention

You don't have to check all the boxes, but we think these are important requirements for this role:

• Have a general-manager, owner, leader mindset
• Have experience in building fast-growing products for demanding customers
• Have experience creating products for enterprises
• Worked on products for which security is a important component
• Led products from ideation through multiple iterations to hone product-market fit
• Are analytically-minded, comfortable with data tools and using data dashboards as a value proposition to retaining customers
• Have experience using machine learning in product development
• Have a keen interest and sense for user experience
• Have exceptional communication skills (verbal, written, product copy, presentations, visualizations) 
• Are proactive, decisive, and able to rally and motivate your cross-functional teams to achieve the outcome as a team
• Demonstrate creativity and product ingenuity

You'll take the reins on a product that ultimately protects hundreds of millions of phone users, and you’ll be a key player pushing that globally to over 1B users. With the full Hiya solution, we are delighting them by protecting them from illegal calls, getting them the right calls, at the right time of the day, and letting them know who's calling and why.

The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions. 

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

More Details

The base salary for this role is between $99,000-$191,000. When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.

• Start Date: Immediately
• Status: Full-time 
• Type: Hybrid (8 days per month)
• Location: Seattle, WA
• Travel Requirements: Occasional
• Department: Product
• Reports to: VP of Product Development
• Direct Reports: No

 Benefits

• Equity compensation
• 401K program with 3% match through Fidelity Investments
• Self managed vacation plan 
• 15 Paid holidays including Recharge Days
• 100% covered medical, dental, and vision for the employee and 50% coverage for dependents
• Flexible spending, health savings accounts and Pretax dependent day care savings plan
• Paid parental leave
• Voluntary Life and AD&D, and Accident insurance options
• Employer-paid life insurance
• Employer-paid long-term disability coverage (in qualifying states)
• Donation Matching for a charity of your choice (up to $1,000/ year)
• $1,000/year reimbursement in Professional Development funds

This position is based in Seattle, WA, USA.

We are building a team with a variety of perspectives, identities, and professional experiences.  We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come  join us!