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Representative, Client Services

Phoenix, AZ

 

Work with a stellar team at Hobaica Services! We have been serving Arizona since 1952 - We believe that employees are family, and we value your personal and professional growth. If you are ready to take the next step in your career, apply now!

Hobaica Services is seeking a Customer Services Representative/Warranty Expert and must possess general customer service experience with a willingness to learn.

This is a full-time, in-office, non-exempt level position, reporting to the Office Manager. The hours for this position are in-office, 8:00 – 5:00pm and may require some overtime in summer season.

 

DUTIES AND RESPONSIBILITIES:

· Answer phones, screen, route and schedule

· Administrative/Reception duties

· Manage club membership plans, warranty plans & quality control

· Manage customer follow-up

· Warranty parts management

· On-call customer service & dispatch duties

SKILLS AND QUALIFICATIONS

· Schedule Service Calls & Ensure Complete Customer Satisfaction

o Answering phones are first priority

o Schedule all incoming service calls & create call slips

o Satisfy all customer requests to ensure complete satisfaction

o Follow up with customers & processing

· Reception Duties

o Greet and announce walk in customers

o Process over the counter purchases

o Shipping/receiving duties

· Manage Club Membership Plans, Warranty Plans & Quality Control

o TCC membership plans

o CMP agreements

o No Worry Warranty plans

o Quality Control Inspections

· Manage customer follow-up

o Manage all open estimates

o Responsible for managing all customer needs

o Book required services/sales

· Warranty parts management

o Manage all warranties

o File for part/equipment warranty

o Responsible for managing all warranty filing

· On Call Customer Service & Dispatch Duties

o On call duty required after regular operating hours, holidays & weekends

o Be available to answer all incoming calls

o Schedule all service calls per customer request

o Create call slips

o Dispatch all emergency calls to the on-call technician

o Schedule all non-emergency calls according to availability for regular operating hours

EDUCATION AND EXPERIENCE:

· High School diploma or equivalent required, college preferred

PHYSICAL DEMANDS:

· Regularly required to sit; use hands to handle or feel and type

· Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues

· Frequently required to reach with hands and arms

· Occasionally required to stand; walk and stoop, kneel, crouch, or crawl

· May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

· Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

BENEFITS:

· 401K

· Medical, Dental, Vision

· Life Insurance

· Paid Vacation

· Paid Holidays

 

#HOB

Pay Range

$20 - $25 USD

About Hobaica:

Founded in 1952, Hobaica Services provides residents in the Phoenix metropolitan area with high quality heating, air conditioning, refrigeration, indoor air quality, and custom wine cellar services. At Hobaica, leadership and innovation come naturally. Our team has constantly transformed to meet the changing landscape of the marketplace, serving customers with quality service, installations and products. That tradition continues today with innovations that consistently reinvent the business and our team as we strive to raise our standards for quality, safety and sustainability.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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