IT Support Technician - Days Off: Wednesday & Thursday
Working hours are from 8:30 AM to 5:00 PM with designated days off on Wednesday and Thursday.
The IT Support Technician plays a vital role in our organization and plant operations, ensuring the reliability and functionality of all on-site software and hardware, including computers, tablets, handheld devices, and printers across both office and industrial environments. This role demands a blend of proactive and reactive problem-solving to maintain seamless technology operations. You will work closely with the Network Manager to support a highly available network that is essential for plant operations. As the sole technical presence within a distribution center, this position requires a strong technical skillset and the ability to work independently to resolve issues efficiently.
Detailed Responsibilities
Internal support
- Diagnose and resolve hardware, software, and network issues across computers, tablets, handheld devices, and printers in both office and industrial environments.
- Provide proactive and reactive troubleshooting to ensure minimal downtime and uninterrupted plant operations.
- Serve as the primary IT support contact within the distribution center, addressing technical issues efficiently.
- Maintain and update plant hardware, software configurations, and system settings as needed.
- Install, configure, and support operating systems, business applications, and specialized industrial software.
- Ensure 100% operational uptime for plant IT hardware, including desktops, laptops, scanners, industrial printers, and mobile devices.
- Manage the check-in/check-out process for handheld devices and ensure proper tracking and maintenance.
- Oversee hardware procurement, replacements, and upgrades, collaborating with vendors when necessary.
- Perform routine hardware maintenance and software updates to improve system performance.
IT Infrastructure
- Assist the Network Manager in maintaining a highly available and stable network infrastructure to support plant operations.
- Troubleshoot connectivity issues, Wi-Fi performance, and network-related hardware failures.
- Monitor and assist in managing VPN, firewalls, and security configurations.
- Support VoIP phone systems, security access control, and surveillance system connectivity.
IT Administration
- Maintain detailed logs of technical issues, resolutions, and hardware deployments.
- Create and update IT knowledge base documentation to streamline support processes.
- Collaborate with IT leadership to identify and implement technology improvements.
- Ensure compliance with company IT policies and assist in enforcing security measures.
IT Infrastructure Support
- Assist the Network Manager in maintaining a highly available and stable network infrastructure to support plant operations.
- Troubleshoot connectivity issues, Wi-Fi performance, and network-related hardware failures.
- Monitor and assist in managing VPN, firewalls, and security configurations.
- Support VoIP phone systems, security access control, and surveillance system connectivity.
Travel - up to 5% as needed
- Occasionally travel to different locations as needed for onsite training and support.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.
- General high school degree, or equivalent, (e.g. GED)
- Ability to deliver a high level of support to others.
- Strong communication and organization skills.
- Comfortable with PC troubleshooting, printer support, Android OS support, and generally confident with technology. Quick learner that can master new technologies.
- Self-motivated individual with a strong work ethic. Able to work independently with impeccable sense of honesty and integrity.
- Willing to work in an industrial, low temperature environment (fulfillment center locations only).
- Linux skills are a plus.
- Networking skills a plus (routers, firewalls, etc)
More About Us
Perks and Benefits
- Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
- Medical, dental, vision, life and disability insurance available
- Paid holidays, sick time and vacation time
- 401k program
- Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses
How We Work Together
We are humble team players.
We are warm and gracious with team members and customers. We seek feedback to improve ourselves - and respectfully listen to and accept input.
We are pragmatic next-level thinkers.
We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking.
We take ownership.
We approach ambiguous problems, prepared to dive in, get curious, and learn more. We are results-driven, always challenging ourselves to exceed goals.
Be at Home at Home Chef
We all show up authentically at Home Chef. Our team includes individuals with a variety of identities, backgrounds, and perspectives. You can trust that you’ll be able to bring your whole self to an inclusive and enjoyable workplace.
We welcome people of all races, colors, religions, national origin or ancestry, sex (including sexual identity), age, physical or mental disabilities, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
Home Chef is committed to the full inclusion of all qualified individuals. As part of this commitment, Home Chef will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our People team at hr@homechef.com.
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