Lead Technical Engineer

Lead Technical Engineer

Description

 

The Lead Technical Engineer role at HIT is a high-caliber engineer dedicated to a single client in the long-term healthcare vertical with multiple locations across the Northeast, working from the client HQ in Nassau County, New York.

 

You will join a team of passionate, driven, and experienced technical professionals who value learning, growth, and mentoring. You will have the opportunity to contribute to the success of MTS, our clients, and yourself.

About Homefield IT: 

 

• We are totally focused on learning, growing, and mentoring so that everyone can prosper in their careers and add value to MTS, each other, and our clients.
• Relationships are important to us. We provide the highest levels of customer service and strive to always exceed our clients’ expectations. You will too.
• We love collaborating and working together as a team.  You can expect company-sponsored events to attend at your location.
• As we’re a small company that has worked hard to create processes and metrics to measure our success, your efforts will be noticed. This means that when you’re doing well, we are going to notice. It also means if you’re not working, we’re going to notice. 
   

Lead Technical Engineer Job Responsibilities 
 

• Serve as the highest point of technical escalation for this specific client
• Diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
• Collaborate with Tier 1 and Tier 2 support teams to provide guidance and mentorship on resolving complex technical issues
• Preform vendor liaison and advocacy on behalf of the client
• Conduct root cause analysis for recurring issues and develop long-term solutions to prevent future occurrences
• Work closely with our Professional Services team to design and implement scalable and reliable IT infrastructure
• Assist in capacity planning and optimization to support business growth and evolving technical requirements
• Field incoming escalated support requests from end users via walk-up, email, chat, and phone call in a courteous manner

 

Who You Are:

 

• Technical certifications - Actually, we don’t require this.  We are more concerned about what you know than by your test taking abilities, but we won’t count it against you.  
• Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset.
• Demonstrated history of job stability – We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig. 
• Accountability: Do what you say you’re going to do when you say you’re going to do it. 
• Excellent written and oral communication skills.
• Flexibility to work evenings, nights, and weekends - On occasion, we do require work outside of our standard business hours to accommodate client needs. 

 

Experience/Skills Required   

 

• Peripheral devices, including network printers, scanners, etc. 
• Cisco Meraki networking stack, switches, routers and firewalls 
• Microsoft Azure / EntraID
• Cloud Infrastructure
• Microsoft 365
• Microsoft Autopilot and InTune
• Excellent communication skills, both written and verbal
• Ability to function independently and in team environment

 

 

Experience/Skills Preferred

 

• ConnectWise Manage, Automate, and Control
• Auvik 
• IT Glue
• Long-term healthcare experience

 

 

Want to join us?

Send your resume to hr@homefieldit.com