Applications Engineer - M365 Services

Applications Engineer - M365 Services

Description

The Applications Engineer position will be working for a premier international law firm with market-leading practices, a global perspective and strong New York roots. Their clients engage the team for their high degree of quality, strategic focus and creativity they bring to their legal advise. Their talented administrative and legal support staff bring the same commitment to their work, ensuring the firm delivers the highest level of service and a distinctive client experience. They attract and retain highly skilled and dedicated staff by providing a work environment that is diverse, collaborative, resourceful and collegial - and where professional growth is encouraged and nurtured. 

The applications engineer m365 services will join the it team, and will be responsible for implementing and maintaining the firms m365 platforms and associated legal software applications. This hybrid position is based in the firms New York office.

Responsibilities include but are not limited to:

• Install, maintain and perform upgrades for a legal industry suite of software tools to support the delivery of legal services to clients
• Support the transition of legacy on-prem applications to M365 services 
• Administers the firms M365 collaboration tools, including SharePoint Online, MS Teams, OneNote and OneDrive
• Acts as the subject matter expert for M365 Platforms to ensure the ease of use and full leverage of the tools; provides support for escalated trouble tickets and provides root cause analysis
• Establish M365 service administration protocols working across technology teams in identifying, documenting and support M365 platforms
• Provision sites and accounts, and continually develops the processes and policies for provisioning 
• Perform application integration, configuration and packaging requirements
• Seek out, evaluate and propose enhancements, updates and third-party solutions
• Monitors Microsoft roadmap for upgrades to M365 services, prepare and test updates for implementation
• Assist with the creation of training materials
• Works closely with eh Information Security team, prioritizing implementation of secure architecture, secure controls and security patches
• Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity
• Other duties as needed

Who You Are:

• 5+ Years of experience in applications engineering in a law firm or professional services organization
• 1+ years of M365 implementation and administration experience, specifically with teams and SharePoint online
• Strong knowledge of legal industry application and information governance requirements, best practices and industry standards
• Detail oriented, and able to handle multiple tasks and heavy workloads efficiently 
• Proactive, self-learner who is motivated & results oriented 
• Excellent collaboration, interpersonal and communication skills
• Flexibility to work outside scheduled hours as required
• Bachelors degree in Computer Science or related discipline desirable