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Customer Operations Specialist

Shreveport, LA

Homeland Safety Systems is a rapidly expanding and ever-changing company with a core focus in industrial and commercial security consulting, design, engineering, and installation of access control, CCTV, and communication equipment for high end, complex electronic security systems. We currently serve customers through out Louisiana, Mississippi, Arkansas, and Texas.

The Operations department is vital to the growth and success of our company. Our Operations team members aid customers with service requests, schedule technicians, and oversee the services or installations performed. One of the most important aspects of the Operations department is taking care of our customers and ensuring they are satisfied. Our trademark level customer service has earned our company an illustrious reputation, strengthened our customer relationships, and opened doors to new opportunities and referrals.

Homeland Safety Systems Inc. is looking for an Customer Operations Specialist who will thrive in an active and fast-paced environment. A successful candidate will be responsible for assisting the Operations department in day-to-day functions, reporting, and record keeping.

This position is located in our Shreveport, Louisiana office.

In this role you will... 

  • Answering and directing phone calls
  • Liaison for current and future clients 
  • Receive service requests via phone and email
  • Create and Issue Work Orders for service requests
  • Assist with creating and maintaining the Technician Schedule
  • Dispatch technicians to complete service requests
  • Maintain open communication with customers to ensure satisfaction in the resolution of their service calls and the quality of the service performed
  • Create Daily Time Reports based on Technician Daily Project Reports
  • Work with Inventory, Production, and other Operations staff to schedule installations
  • Verify and maintain Client Records both digitally and physically
  • Work with Inventory and other Operations staff to ensure that the required Preventative Maintenance and Truck Inventories are completed as scheduled
  • Make travel arrangements for technicians and crews completing out of town installations
  • Coordinate with Accounts Payable for per diem needs
  • Assist Operations staff with other projects and duties as needed

You've got what it takes if you have...

  • HS Diploma or equivalent
  • Prior B2B CSR experience
  • Proficient Excel experience and strong computer skills.
  • Ability to pass state and federal background checks to obtain industry licenses and security clearance
  • Must pass pre-employment and random drug screens (Required by State Law)
  • Current driver’s license and clean driving record (MVR)
  • Contribute to a continuing positive and efficient work environment
  • Possess the ability to work independently while maintaining an open line of communication with management, members of the Operations team, and customers.
  • Possess excellent telephone/email etiquette, communication, and listening skills
  • Ability to build authentic relationships
  • Possess excellent time management, planning, and forward-thinking skills

 The duties, responsibilities, and requirements listed above are not all inclusive of potential requirements for all assignments covered under this job description.

 Benefits:

  • Employer subsidized Health Insurance
  • Dental & Vision Insurance
  • 401k Retirement Plan
  • 401k Matching
  • Paid time off for Major Holidays
  • Vacation time after one year

Homeland Safety Systems is an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotion, transfer, discharge, compensation or any other term or condition of employment on the basis of race, religion, color, age (over age 39), sex, national origin, or on the basis of disability if the employee can perform the essential functions of the job, with a reasonable accommodation if necessary. Any employee who is aware of discriminatory conduct or who has any concern about a possible violation of this policy should immediately report the conduct or concern to his or her supervisor, designated human resource personnel or any corporate officer.

 

 

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