Default Servicing Specialist
Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.
We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more!
In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.
Who you are:
We are seeking dedicated, detail-oriented team members with a passion for supporting homeowners and experience with default servicing. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Default Servicing Specialists ensure the investment portfolio is monitored properly for default events and that all default events are executed with timeliness, expert accuracy, and precision.
What you’ll do:
- Function as the Single Point of Contact (SPOC) with Homeowners when an investment enters a defaulted status.
- Place outbound calls to Homeowners, send and respond to emails, and take inbound calls.
- Review weekly reports regarding property status including but not limited to sale of home, tax status, new liens, foreclosure, bankruptcy, etc.
- Complete initial due diligence on events of default including ordering property reports, researching county websites, research in Pacer, etc.
- Learn and adhere to all investor guidelines and Hometap’s Option Purchase Agreement.
- Review all incoming Legal documents and upload them to system of record.
- Accurately enter data and maintain electronic files within the system of record.
- Complete all default tasks assigned within set timeframes.
- Comply with all state and federal guidelines.
- Partner with Legal team on adverse events when necessary.
What you'll bring:
- 2+ years of experience with mortgage servicing, loan post-closing, or default servicing.
- Experience reading mortgage and/or default documents (i.e. mortgages, deed of trust, foreclosure and bankruptcy documents, trusts and titles).
- Relentless attention to detail with a high degree of accuracy.
- Ability to multitask and work under pressure within a deadline-oriented environment.
- Comfort working independently as well as in a team environment, with a desire to take ownership of work.
- Strong client service skills, and an ability to communicate professionally with others.
- Bachelor’s degree, ideally in business, finance or a related field.
Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.
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