National Title and Escrow Processor

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.  

We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more! 

In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.

Who you are:

We are seeking a detail-oriented and highly organized National Title and Escrow Processor to support title and escrow operations across multiple states. This role involves opening orders and coordinating the procurement of key documents such as title searches, tax certifications, HOA documents, lien releases and payoff demands. You will work closely with Escrow Officers and our Title Production Team throughout the transaction lifecycle to ensure smooth and timely processing. A minimum of one year experience in title or escrow is required.

What you’ll do:

• Coordinate and process title orders, including opening new files, ordering title searches, tax certifications, HOA documents, lien releases and payoff demands
• Support Escrow Officers by facilitating the timely collection and processing of transaction documents throughout the escrow lifecycle
• Track incoming documentation to ensure all required materials are received, complete, and ready for closing
• Assist with the organization and upload of documents into internal systems to maintain accurate and accessible transaction records
• Collaborate with team members to identify and resolve any issues or discrepancies related to title or escrow documentation
• Ensure all processes are conducted in compliance with company procedures and applicable state regulations

What you bring:

• Excellent verbal and written communications skills, with the ability to work cross-functionally with multiple teams
• A knack for problem solving and finding solutions to ambiguous problems
• Strong technical skills – comfortable working at a computer, and proficient in Microsoft Office and Google Suite 
• Experienced in customer service, with comfort communicating with customers via phone and email
• Ability to work in a fast-paced, high-growth environment as an individual contributor and in collaboration with internal and external partners
• A high degree of organization, while maintaining the ability to be flexible and reprioritize quickly
• Self-motivated and capable of managing tasks autonomously

Bonus points:

• Fluency with escrow and title software, ideally Qualia

Our people are our most valuable asset. The annual salary for this role is $55,000-$65,000. Base salary may vary depending on relevant experience, skills, geographic location, and business needs. In addition to base pay, Hometap offers equity, paid time off, health insurance, and other benefits.