Processing Support Specialist (India)

About Homeward

Homeward aims to take the “what ifs” out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real estate market. We’re a fast-paced, remote-first, real estate start-up that partners with agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move — no matter the market. We offer bundled services across offers, Mortgage, and Title, making buying a home more seamless. 

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer four services -- Buy with Cash, Buy Before You Sell, Sell Before You List, and Backed by Cash, in the 7 states we serve -- Texas, Georgia, Florida, Colorado, Arizona, Oregon, and Washington.

As a remote company, we anchor to our three core values as a collective way to care for each other, represent our work, and reinforce our mission to make homebuying more accessible for all. Those are: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them

About The Opportunity

The Homeward Mortgage Team is responsible for conducting the financial review and approval of every customer that works with Homeward. We’re focused on bringing financial innovations to life and delivering a seamlessly integrated mortgage experience. We are the newest team at Homeward and are looking for subject matter experts and business people with an entrepreneur's mindset and ability to get stuff done.

As part of the team, you’ll be responsible for ordering, managing, and reviewing third party documentation needed for final underwriting approval. You will work closely with our Processing team to ensure title documents, verifications, HOA certs, Insurance binders are received in a timely manner and accurate to ensure on time closings.

In This Role, You Will:

• Ordering/reviewing all 3rd party documents such as payoff, subordination employment verifications etc.
• Following up with third parties to get the required documents on timely manner
• Verifying the authenticity of the documents and ensuring secrecy of the borrower’s information 
• Providing status updates to team members
• Meeting deadlines to ensure a smooth closing process & customer experience

What You’ll Bring:

• 1+ years of mortgage experience
• Basic knowledge of Encompass, underwriting terminology  and Salesforce
• Experience with Investor TPO portals and Blend a plus
• Strong written and verbal communication skills
• Strong time-management and project management skills
• Ability to thrive in a fast-paced, high production environment
• The drive to build something new
• Ability to pay close attention to details
• Ability to collaborate in a team environment

Value-Driven Employee Experience

THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.