Associate IT Engineer (Onsite)

About Homeward

Homeward aims to take the “what ifs” out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real estate market. We’re a fast-paced, remote-first, real estate start-up that partners with agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move — no matter the market. We offer bundled services across offers, Mortgage, and Title, making buying a home more seamless. 

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer four services -- Buy with Cash, Buy Before You Sell, Sell Before You List, and Backed by Cash, in the 7 states we serve -- Texas, Georgia, Florida, Colorado, Arizona, Oregon, and Washington.

As a remote company, we anchor to our three core values as a collective way to care for each other, represent our work, and reinforce our mission to make homebuying more accessible for all. Those are: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them

About The Opportunity

We're seeking an Associate IT engineer to join our growing team focused on providing best in class support through modern technology solutions. This role will play a key part in supporting all company functions to deliver on our mission of building a simpler, more streamlined and customer-centric home buying and selling experience.

Note: This position will require primarily working onsite at our downtown Austin office, and is not eligible for visa sponsorship.

In This Role, You Will:

• Provide in-person and remote technical support for business needs and objectives through modern cloud focused technology solutions spanning the following areas: collaboration systems, productivity applications, identity & access management tools, endpoint systems management.
• Create, maintain and deliver IT operational process, procedures and practices for a growing organization
• Solve escalated technical issues with both internal and external technical teams and business partners
• Maintain essential IT operations, including maintenance of client operating systems (Windows & Mac), security tools (EDR, vulnerability management, etc), and SaaS systems
• Own small projects, solutions, and key responsibilities within a larger business initiative
• Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace
• Work with key business stakeholders for IT/Security improvements
• Participate in the design and delivery of the IT strategic roadmap
• Be creative by enabling faster and smarter business processes related to technology use 
• Partner with internal and external partners to communicate project status, activities, and achievements

What You’ll Bring:

• 2+ years of experience in a fast paced IT environment supporting SaaS-based technologies such as: Google Workspace, Office365, Zoom, and Slack
• Knowledge of IT Service Desk applications and processes
• Excellent troubleshooting skills and ability to identify root causes of technical problems
• Experience supporting a fully remote or hybrid workforce
• Experience setting up and configuring hardware for a distributed team
• Track record of delivering superior customer service
• Experience working with MDM solutions – configuring devices and their enrollment
• Experience working with SSO solutions – managing credentials and access control to third party systems
• Ability to maintain internal infrastructure requirements supporting client laptop and desktop computers (Windows & Mac)
• SOC2/PCI/SOX/CCPA compliance experience is beneficial

Pay & Benefits:

• Compensation: $65,000 Base Salary
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

Value-Driven Employee Experience

THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.