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Repairs Coordinator

Mexico

About Homeward

Homeward aims to take the “what ifs” out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real estate market. We’re a fast-paced, remote-first, real estate start-up that partners with agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move — no matter the market. We offer bundled services across offers, Mortgage, and Title, making buying a home more seamless. 

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer four services -- Buy with Cash, Buy Before You Sell, Sell Before You List, and Backed by Cash, in the 7 states we serve -- Texas, Georgia, Florida, Colorado, Arizona, Oregon, and Washington.

As a remote company, we anchor to our three core values as a collective way to care for each other, represent our work, and reinforce our mission to make homebuying more accessible for all. Those are: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them

About the opportunity

The Repairs Coordinator is responsible for managing and overseeing repair and maintenance projects for residential properties. This role involves coordinating with vendors and contractors, ensuring timely completion of repairs, and maintaining quality standards. The ideal candidate will possess strong organizational skills, attention to detail, and effective communication abilities.

This role is a temporary contract role that will last no longer than 6 months. This role is not eligible for visa sponsorship.

In this role, you will

  • Manage the accurate ordering, budget management, sequencing, tracking, statusing, escalations, and invoice reconciliation for repairs that we order with local vendors
  • Efficiently onboard new vendors, collecting critical contact info and onboarding documents (liability waivers, W9s, etc.)
  • Meet with vendor relationship managers to review quality issues, escalations, or process challenges, triaging based on urgency and impact
  • Work with vendors to solution and unblock repairs that are stuck or need extra muscle to provide leverage to the Market Sales Agents and GM
  • Support Market Sales Agents through the repairs process, as needed.
  • Prepare regular summary reports on project progress, budget, and issues that arise during the repair process.
  • Assist with other repairs and maintenance related projects

What you’ll bring

  • 3+ years experience in real estate.
  • Experience working directly with a wide range of clients.
  • Strong understanding of construction and repair processes.
  • Excellent organizational and multitasking skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Value-Driven Employee Experience

THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title. 

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