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Senior UX Researcher, Advanced Research Programs

San Francisco, CA (Bay Area)

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

We’re seeking a Senior UX Researcher who is passionate about improving healthcare delivery through innovative design and research. This role is key to understanding the unique needs of rural communities and translating them into actionable insights that will shape our care delivery platform. You will conduct qualitative and quantitative research to uncover deep user insights, collaborate with cross-functional teams to develop user needs and product requirements, and lead testing efforts in simulated environments to ensure our solutions are effective and impactful.

What you’ll do:

  • Conduct in-depth research with clinicians, patients, caregivers, and community members to understand their unique needs and challenges in rural healthcare.
  • Partner with product management and design teams to define user needs in the context of clinical service workflows and develop associated product requirements.
  • Lead the development and execution of user testing in simulated environments, ensuring that our solutions are validated and ready for deployment.
  • Analyze and synthesize research data to provide actionable insights that drive product development and improve user experience.
  • Collaborate with stakeholders across the organization to prioritize key clinical services and develop a community engagement plan that supports the successful launch of our care delivery platform.
  • Utilize data analytics to measure product performance, gather user feedback, and iterate on features to enhance outcomes for our users.
  • Contribute to the design and modification of our care delivery vehicles to ensure they meet the modular needs of various hospital service workflows.
  • - Experience leveraging data analytics to measure product performance.
  • - Gather user feedback and iterate on features to continuously improve user experience and outcomes for both of digital and physical products

What you bring:

  • 5+ years of experience in UX research, particularly within healthcare or related industries.
  • Proven experience conducting qualitative and quantitative research that leads to actionable insights and successful product outcomes.
  • Excellent communication and presentation skills, with the ability to collaborate effectively with diverse stakeholders.
  • Experience working on both physical and digital assets, with a focus on user-centered design.  
  • Experience leveraging data analytics to measure product performance.
  • Experience with user feedback and iterate on features to continuously improve user experience and outcomes for both of digital and physical products
  • Familiarity with physical design and modular healthcare solutions is a plus.

Bonus Points:

  • Experience working in rural communities or underserved populations.
  • Experience in automotive research and design
  • Background in healthcare service workflows such as infusion, wound care, imaging, or minor surgery.

What Shapes Our Company:

  • Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health.
  • Compassion and empathy.
  • Curiosity and an eagerness to listen.
  • Drive to deliver high-quality experiences, clinical care, and cost-effectiveness.
  • Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact.
  • Nurturing a diverse workforce, with a wide range of backgrounds, experiences, and points of view.
  • Taking our mission and business seriously, but not taking ourselves too seriously – having fun as we build!

Benefits:

  • Competitive salary, equity grant, generous paid time off.
  • Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees.
  • Company-sponsored 401k plan.
  • Flexible working arrangement.

Salary: $135,000 - $170,000 annually. Salary is based on qualifications, experience, skillset, and location. At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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