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Training Manager

Minneapolis, Minnesota

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity:

Join us in tackling healthcare for rural America! We’re seeking a Training Manager who is passionate about having a positive societal impact and using technology for good – solving issues of health inequity for communities that have been perennially underserved.  The role is pivotal in developing and delivering comprehensive training programs for our market teams, ensuring they are well-equipped to execute operational tasks efficiently and align with our healthcare model. This position will work closely with operations management, clinical staff, and other stakeholders to ensure that our training content supports the organization's objectives of high-quality patient care and optimized operational performance.

What You'll Do:

  • Training Program Development: Design, develop, and update training modules and materials focused on the specific needs of operations in a value-based care setting. Ensure all training content is up-to-date with the latest healthcare regulations, technologies, and best practices.
  • Training Delivery: Conduct regular training sessions across various markets, both in-person and via digital platforms. Tailor training approaches to meet the diverse learning needs of staff at different levels, including new hires and existing team members.
  • Performance Assessment: Monitor and evaluate the effectiveness of training programs using relevant KPIs, with a focus on operational efficiency and compliance with healthcare standards. Adjust training strategies based on feedback and performance data.
  • Stakeholder Collaboration: Work closely with central operations leadership, clinical directors, and HR teams to align training with strategic objectives and operational changes. Act as a liaison between central operations and market teams to ensure consistency and clarity in operational procedures.
  • Continuous Improvement: Identify areas for improvement in training processes and operational practices. Implement innovative training techniques and tools to enhance learning experiences and operational outcomes.
  • Support and Guidance: Provide ongoing support and guidance to market teams, assisting them in implementing learned skills and knowledge into daily operations. Address specific training needs identified through operational feedback or performance assessments.

What You Bring:

  • Bachelor’s degree in Business Administration, Healthcare Management, Education, or a related field. Master’s degree preferred.
  • 3+ years of experience in training and development, preferably within the healthcare sector, with a focus on operations or clinical training.
  • Strong understanding of value-based care models and the operational dynamics within healthcare organizations.
  • Excellent presentation and communication skills, capable of conveying complex information in an understandable and engaging manner.
  • Proficient in using modern training tools and platforms, including Learning Management Systems (LMS).
  • Ability to travel to various market locations as required.

What Shapes Our Company

  • Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
  • Individuals who are diligent, self-motivated, and driven to exceed mediocrity
  • Compassion and empathy
  • Curiosity and an eagerness to listen
  • Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
  • Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
  • Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
  • Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!

Benefits

  • Competitive salary and equity grant
  • Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
  • Unlimited Paid Time Off
  • Company-sponsored 401k plan

The base salary range for this position is $100,000 - $125,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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