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Senior Associate, Operations

Chicago, Illinois

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

Join us in tackling healthcare for rural America! We are looking for a Senior Associate, Operations to support and drive operational initiatives that ensure smooth and efficient care delivery. In this individual contributor role, you will manage projects and operational processes that directly impact performance and scalability. You will work closely with cross-functional teams, including product, clinical, and market operations, to implement innovative solutions aligned with our growth strategy.
This hybrid position requires some on-site presence, so you must be within commuting distance of our Chicago hub.

This is a dynamic position for someone who enjoys solving complex operational challenges, managing multiple projects, and delivering impactful outcomes.

What You'll Do

  • Operational Project Management: Manage and deliver key operational projects that improve care delivery, including pre-visit preparation workflows, clinical visit protocols, and follow-up processes.
  • Process Development & Optimization: Collaborate with stakeholders to design, implement, and standardize operational processes to ensure scalability and consistency across markets.
  • Performance Improvement: Track operational performance metrics and develop insights that inform strategies for continuous improvement and efficiency.
  • Cross-functional collaboration: Work with product, tech, and clinical teams to align operational solutions with business objectives and market needs, ensuring seamless execution.
  • Capacity & Resource Planning: Support the development of models to optimize capacity utilization and operational scalability across markets.
  • Documentation & Compliance: Assist with process documentation and ensure standardized procedures are in place.

What You Bring

  • Education: Bachelor’s degree in Healthcare Administration, Business Management, or a related field.
  • Experience: 2-4 years of experience in healthcare operations, project management, or business operations. Experience in a value-based care setting is a plus.
  • Strong project management skills with the ability to deliver solutions within timelines.
  • Excellent communication and problem-solving abilities for working with diverse teams.
  • Proficiency in Google Suite / Microsoft Office and familiarity with healthcare management tools.
  • Self-starter with a proactive approach to identifying and solving operational challenges


What Shapes Our Company

  • Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
  • Compassion and empathy
  • Curiosity and an eagerness to listen
  • Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
  • Strong focus on sustainability of our business and scalability of our services, to maximize our reach and impact
  • Nurturing a diverse workforce, with a wide range of backgrounds, experiences, and points of view
  • Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!

Benefits

  • Competitive salary and equity grant
  • Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
  • Unlimited Paid Time Off
  • Company-sponsored 401k plan


The base salary range for this position is $70,000 - $90,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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