Administrative Service Line Leader (Manager, Clinical Documentation and Quality)

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

The Administrative Service Line Leader/Manager, Clinical Documentation & Quality will oversee and drive the performance of the Clinical Documentation Specialists team. This central role is critical to ensuring that clinical documentation workflows and pre-visit processes are accurate, efficient, and aligned with Homeward’s operational and clinical goals. The ideal candidate will bring expertise in healthcare administration, strong organizational and leadership skills, and a commitment to operational excellence.

What You'll Do

Team Leadership and Performance Management:

• Lead, manage, and mentor a team of Clinical Documentation Specialists, ensuring consistent performance across all responsibilities.
• Develop key performance indicators (KPIs) to measure individual and team effectiveness, including chart accuracy, timeliness, and completeness.
• Identify and implement training programs to enhance team proficiency in EMR systems, clinical documentation improvement (CDI), and quality measures.

Operational Oversight:

• Own the end-to-end performance of chart preparation workflows, ensuring clinical documentation is comprehensive and accurate for provider use.
• Oversee the integration of pre-visit health assessment capture, gap inputs, and automated data into member charts.
• Ensure pre-visit consents and materials for screenings and clinical assessments are completed efficiently and accurately.
• Continuously evaluate and improve workflows to support scalability and alignment with clinical and administrative goals.

Stakeholder Collaboration:

• Collaborate with clinical and operations teams to ensure the Clinical Documentation Specialists team aligns with organizational objectives.
• Collaborate with external stakeholders (payors and external providers) to develop and implement effective documentation practices and procedures
• Work closely with legal and compliance teams to determine any clinical background requirements for specialists due to data retrieval or patient relationship constraints.
• Stay at the forefront of documentation regulations and continuously adapt your expertise to align with Homeward's evolving goals
• Take the lead in understanding and implementing changes, ensuring you're informed and ready to guide others as needed 

Technology and Process Improvement:

• Drive adoption and integration of emerging tools, including algorithmic solutions for member data assessments and automated data retrieval.
• Partner with technology teams to optimize workflows and enhance the use of various systems and software.
• Monitor industry best practices and regulatory changes related to clinical documentation and health record management to ensure compliance.

What You Bring

• Education: Bachelor’s degree in Healthcare Administration, Business Management, or a related field.
• Experience: 2-4 years of experience in healthcare operations, project management, or business operations. Experience in a value-based care setting is a plus.
• Clinical experience (MA, LPN)  and/or risk adjustment coding experience is a plus.
• Strong project management skills with the ability to drive teams effectively and deliver solutions within timelines.
• Excellent communication and problem-solving abilities for working with diverse teams.
• Proficiency in Google Suite / Microsoft Office and familiarity with healthcare management tools.
• Self-starter with a proactive approach to identifying and solving operational challenges.
  
  

What Shapes Our Company

• Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
• Compassion and empathy
• Curiosity and an eagerness to listen
• Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
• Strong focus on sustainability of our business and scalability of our services, to maximize our reach and impact
• Nurturing a diverse workforce, with a wide range of backgrounds, experiences, and points of view
• Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!
  
  

Benefits

• Competitive salary and equity grant
• Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
• Unlimited Paid Time Off
• Company-sponsored 401k plan

The base salary range for this position is $90,000 - $120,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.