Primary Care Service Line Leader

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

The Primary Care Service Line Leader will oversee the strategic direction, operations, and performance of Homeward’s Primary Care Service Line. This leader will focus on delivering supplemental primary care services to complement existing PCP relationships for Homeward members, ensuring alignment with value-based care goals and optimal population health outcomes. The role requires expertise in care delivery, team leadership, and collaboration with external providers and internal teams to drive improved member health outcomes while avoiding disruption to members’ established care relationships.

What You'll Do

Service Line Leadership and Performance Management:

• Oversee the strategic vision and operations of the Primary Care Service Line, ensuring alignment with Homeward’s objectives.
• Define and monitor key performance indicators (KPIs) related to supplemental primary care delivery, member outcomes, and operational efficiency.
• Manage and mentor a team of Advanced Practice Providers (APPs) and clinical support staff, ensuring high-quality, member-centered care.

Supplemental Primary Care Model Development:

• Design and implement workflows to act as a supplemental primary care provider (PCP) for members, focusing on addressing gaps in care and unmet needs.
• Collaborate with members’ existing PCPs to enhance continuity of care and avoid duplication of services.
• Develop protocols to integrate pre-visit assessments, care gap closures, and screenings into supplemental care visits.

Operational Oversight:

• Ensure care delivery is efficient and scalable, leveraging centralized processes and tools where appropriate.
• Drive care team adherence to clinical protocols, quality standards, and regulatory requirements.
• Implement strategies to identify and address high-priority clinical needs within the member population.

Collaboration and Integration:

• Partner with other Service Line Leaders, including Navigation and Care Management, to provide holistic, coordinated care for members.
• Establish strong communication channels with external PCPs and specialists to enhance collaboration and care alignment.
• Work with health plan partners to support care gap closure initiatives and quality improvement programs.

Technology and Process Optimization:

• Leverage telehealth and remote monitoring technologies to enhance access and engagement with members.
• Utilize data analytics and automation to identify care gaps, streamline workflows, and prioritize high-need members.
• Continuously evaluate and refine care delivery processes to improve efficiency and outcomes.

Member Engagement and Advocacy:

• Develop and execute strategies to engage members in supplemental primary care services, ensuring high satisfaction and adherence to care plans.
• Act as a member advocate, addressing barriers to care and providing personalized, culturally appropriate services.

Skills and Competencies

• Expertise in primary care delivery, care coordination, and addressing care gaps.
• Strong leadership and team management skills to oversee a distributed clinical workforce.
• Proficiency in telehealth, remote monitoring, and EMR systems to support supplemental care delivery.
• Exceptional collaboration and relationship-building abilities with internal teams and external PCPs.
• Data-driven decision-making skills with the ability to analyze clinical and operational trends.
• Deep understanding of value-based care models, population health strategies, and quality improvement programs.

What Else?

• Advanced degree in Nursing, Medicine, Healthcare Administration, or a related field (e.g., MSN, DNP, MD, or equivalent).
• Active clinical license (e.g., Nurse Practitioner, Physician Assistant, or Physician) preferred but not required.
• 5+ years of experience in primary care delivery or clinical operations, with at least 2 years in a leadership role.
• Experience working within value-based care or population health initiatives.

WOW Factor

• Background in supplemental or collaborative care models, particularly in rural or underserved populations.
• Experience managing telehealth or hybrid care delivery models.
• Certification in quality improvement or care coordination (e.g., PCMH, NCQA).

What Shapes Our Company

• Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
• Compassion and empathy
• Curiosity and an eagerness to listen
• Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
• Strong focus on sustainability of our business and scalability of our services, to maximize our reach and impact
• Nurturing a diverse workforce, with a wide range of backgrounds, experiences, and points of view
• Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!

Benefits

• Competitive salary and equity grant
• Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
• Unlimited Paid Time Off
• Company-sponsored 401k plan

The base salary range for this position is $150,000 - $185,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.