Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

Join us in tackling healthcare for rural America! We are looking for a Senior Associate, Operations to support and drive operational initiatives that ensure smooth and efficient care delivery.
The Senior Associate, Operations plays a hands-on role in executing Homeward’s business strategy, ensuring that operational initiatives are effectively deployed, scalable, and adaptable across payers and geographies. This role works directly with Service Line Leaders and cross-functional teams to drive execution, problem-solving, and continuous iteration, ensuring service lines have the operational support needed to function efficiently.
This position is responsible for turning strategy into action by developing and refining scalable service line models, driving implementation, and ensuring operational execution aligns with Homeward’s growth and performance objectives.
This is a dynamic position for someone who enjoys solving complex operational challenges, managing multiple projects, and delivering impactful outcomes.

Key Responsibilities 

• Operational Execution & Cross-Functional Coordination
• Serve as a trusted operational partner to Service Line Leaders, ensuring they have the necessary support to execute, refine, and scale service delivery.
• Act as a liaison between strategic planning and operational execution, ensuring priorities are aligned across Service Lines, Product, Market, and Compliance teams.
• Lead cross-functional collaboration to break down barriers, identify blockers, and ensure smooth execution of key initiatives.
• Solution Development & Implementation
• Translate business needs into structured operational solutions, ensuring initiatives are practical, executable, and aligned with organizational goals
• Work closely with the Senior Director to develop scalable, operationally viable solutions that drive performance and efficiency
• Proactively identify operational gaps and work with service line leaders to address challenges with data-driven solutions.
• Service Line Support & Scalability
• Ensure service lines operate efficiently, with structured workflows and process improvements that enable scalability.
• Support service line expansion across payers and geographies, ensuring operational models can adapt while maintaining standardization and core integrity.
• Partner with clinical, product, and operational leaders to integrate new service offerings into Homeward’s model.
• Continuous Improvement & Iteration
• Monitor operational execution and refine service line operations based on real-world feedback and performance data.
• Drive continuous improvement efforts, ensuring operational workflows remain agile, efficient, and adaptable.
• Partner with stakeholders to identify bottlenecks, implement solutions, and refine processes to improve long-term sustainability.

Qualifications

• Education: Bachelor’s degree in Healthcare Administration, Business Management, or a related field. Advanced degree a plus.
• 5+ years of experience in healthcare operations, business strategy, or cross-functional execution. Experience in a value-based care setting is a plus.
• Proven ability to work across teams, manage competing priorities, and navigate complex operational challenges.
• Strong cross-functional collaboration skills, with experience working across clinical, product, and operational teams.
• Excellent communication and problem-solving abilities for working with diverse teams.
• Proficiency in Google Suite / Microsoft Office and familiarity with healthcare management tools.
• Self-starter with a proactive approach to identifying and solving operational challenges.
  
  

Success Metrics for the Role

• Service line support effectiveness: Ensuring Service Line Leaders receive structured, impactful operational support.
• Process execution & scalability: Ensuring new service models are deployed effectively and refined based on real-world needs.
• Cross-functional collaboration success: Breaking down silos and ensuring smooth execution across teams.
• Operational impact & efficiency gains: Measurable improvements in workflows, service line performance, and execution speed.

Benefits

• Competitive salary and equity grant
• Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
• Unlimited Paid Time Off
• Company-sponsored 401k plan

The base salary range for this position is $100,000-120,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.