End User Platform Engineer (Hybrid)

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

Homeward Health is seeking a Mid-Level End User Platform Engineer to join our IT team. In this role, you will be responsible for the management, maintenance, and improvement of our end-user computing environment, focusing on both Windows and macOS platforms. You will ensure our employees have the tools and resources they need to be productive and secure, while also driving initiatives to enhance the end-user experience.

What you’ll do:

Endpoint Management:

• Manage Windows endpoints using Microsoft Intune with Autopilot for deployment, configuration, and updates.
• Manage macOS endpoints using Kandji for deployment, configuration, and updates.
• Ensure timely updates for system software, applications, and security patches across all managed devices.

Software Delivery:

• Add and update managed software delivery "App Stores" (portals) for both Windows and macOS platforms, providing users with self-service access to approved applications.

Security and Compliance:

• Ensure security configurations and Endpoint Detection and Response (EDR) tools are installed and correctly configured on all endpoints.
• Enforce security policies, monitor device compliance, and implement risk mitigation strategies across managed devices.
• Manage Chrome Enterprise settings and browser management.

User Lifecycle Management:

• Enhance user lifecycle management processes, including onboarding, role change, offboarding, software provisioning, tracking, and asset inventory management (including shipping and returns).

Single Sign-On (SSO):

• Maintain platform Single Sign-On (SSO) standards to provide a seamless and secure authentication experience for users.

Automation and Provisioning:

• Maintain and improve automated provisioning processes using Microsoft Autopilot and Apple Business Manager.
• Lead the MDM migration project for company-owned iOS and iPadOS devices to Kandji, including planning, execution, and user communication.

Documentation and Support:

• Create user-facing documentation (e.g., knowledge base articles, FAQs) to support end-users with platform-related issues and self-service tasks.
• Develop and maintain detailed runbooks and operational procedures for the IT team to ensure efficient and consistent management of the end-user environment.

Continuous Improvement:

• Proactively identify and suggest improvements to enhance the end-user experience, streamline IT operations, and improve security posture.

Tools We Use:

• Google Workspace & Cloud Identity
• Microsoft Intune, Entra ID, and Autopilot
• Kandji
• Apple Business Manager and Automated Device Enrollment
• BetterCloud

Qualifications:

• 3+ years of experience in end-user computing, desktop support, or systems administration.
• Strong experience with Microsoft Intune and Autopilot for Windows endpoint management.
• Strong experience with macOS management using Kandji.
• Experience with Apple Business Manager.
• Solid understanding of endpoint security best practices, including EDR solutions, patch management, and device compliance.
• Experience with Single Sign-On (SSO) technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Experience with scripting (e.g., PowerShell, Bash) is a plus.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional).
• Experience with other MDM solutions.
• Experience with application packaging and deployment.
• Knowledge of ITIL framework.

Benefits

• Medical, dental, and vision insurance with 100% of monthly premium covered for employees
• Competitive salary and possible equity grant
• Supplemental performance bonus opportunities
• Relocation and travel reimbursement
• Loan repayment support
• Company-sponsored 401k plan + match
• Generous paid time off
• Comprehensive training provided

What Shapes Homeward:

• Deep commitment to one another, the people and communities we serve, and to provide care that enables everyone to achieve their best health
• Compassion and empathy
• Curiosity and an eagerness to listen
• Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
• Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
• Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
• Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!

The base salary range for this position is $85k-$100k  annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.
Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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