Customer Service Representative

Imagine building a career where you make an impact in the lives of others while generating your own professional success through continuous learning and growth in an environment that is not only professional, but fun. This is itel, and this is your opportunity to take that next bold step towards financial freedom and career development.

As a Customer Service professional, or what we like to call, Super Agent, you will interface with customers over the phone (Inbound & Outbound calls) and/or via Chat, depending on the client’s requirements. You will come to the rescue of customers by solving problems and offering support on products and services.

Here’s a breakdown of some of the activities you would carry to deliver authentic customer experiences.

• Greet customers in a courteous, friendly, and professional manner according to the required procedures (and,don’t worry, you’ll get training in all of these)
• Listen attentively to customer needs and concerns and demonstrate empathy while maximizing opportunities to build rapport with customers
• Deliver service that meets the highest standards, otherwise known as Key Performance Indicators (KPIs)
• Use empathy and the latest technology to identify solutions and resolve customer challenges
• Maintain basic knowledge of client products and services and be ready to make suggestions
• Complete administrative functions with accuracy
• Provide feedback and make recommendations on how to improve customer satisfaction

Now that we’ve told you about the responsibilities of being a Customer Service Agent, here are the qualifications you should have to apply and be considered for the position.

• High School Diploma
• Exceptional customer service skills
• Intermediate knowledge of how to use a PC and software applications, including basic knowledge of Microsoft Excel, Word and Outlook
• Ability to type 35+ WPM (preferred)
• Call Center experience preferred
• Excellent oral and written communication skills
• Strong interpersonal skills. We’re looking for great team players.

In addition to our great corporate culture, here are some of the benefits you will receive.

• Continuous growth opportunities & career advancement
• Flexible schedules
• Transportation benefits
• Paid training
• Perks and discounts in various stores, universities and restaurants  
• 2 consecutive days off
• Stunning facilities in a fun and inspiring work environment.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. To be a part of this amazing team, you should meet the requirements above and be authorized to work in Honduras, have a personal commercial bank account, and your new Honduran National ID.