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Clinical Operations Associate

Remote

About Hone

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

  • Champion Patient Needs
  • Execute Relentlessly
  • Communicate Constructively
  • Collaborate Generously
  • Turn Obstacles Into Opportunity
  • Give With Gratitude

Hone has been fully virtual from day one and will continue to be a remote-first employer.

Our Ideal Candidate

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

The Role

Hone is looking for a Clinical Operations Associate to join our team. In this role, you will be responsible for supporting doctors and their patients with tasks associated with their medical care. You will review, triage, and escalate physician and patient issues in collaboration with the customer service, clinical, and operations teams so that Hone patients have the best experience on our program. You must thrive in a fast-paced environment that requires excelling in an unstructured setting and thinking outside the box.

Primary Responsibilities

Key responsibilities for this role include (but are not limited to) the following:

  • Manage communications between patients and doctors and associated documentation as required, e.g. FSA-related letters, medical referrals, etc.
  • Work with the clinical and operations team to make sure the patient receives fast resolution to any concerns.
  • Collaborate with our Customer Service team in troubleshooting any patient requests pertaining to physician requirements/tasks supporting their treatment
  • Support physicians to ensure any patient care issues are resolved in a timely manner.
  • Follow established protocols and processes, with an eye towards improving operational processes to provide the best patient experience.
  • Be willing to take on additional clinical projects or responsibilities when necessary.

Qualifications

In order to qualify for this role, candidates must meet the following criteria:

  • Ability to multitask, prioritize, and adhere to deadlines while maintaining attention to detail and quality
  • Comfortable in a fast-paced, frequently changing environment 
  • Creative problem-solving skills with a results-driven mindset
  • Can quickly learn new technology systems and communication tools
  • Ability to work autonomously and collaboratively
  • 1+ year(s) experience working with physicians and/or patients in a healthcare setting preferred, ideally in a telemedicine environment; in lieu of experience, highly motivated high school graduates or college graduates with applicable majors (e.g. healthcare administration, business, etc.) are also encouraged to apply
  • Very comfortable using common technology platforms (e.g. Gmail, Google Docs, Google Sheets, Google Meet)
  • Effective and compassionate communicator (written and verbal)
  • Must be a self-starter who looks for opportunities for improvement regularly

Compensation Range

$50,000-$60,000 annually

Benefits

Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:

  • A remote-first work environment
  • Competitive compensation and equity options
  • Health, dental, and vision insurance coverage
  • Short-term disability coverage
  • Flexible Spending Accounts (FSAs)
  • We follow federal holidays and have uncapped time off
  • Budget for the technology tools you need (laptop, monitor, and/or special software)
  • A focus on company-sponsored activities to foster engagement (both virtual and in-person)
  • Waived membership fees for any Hone team members utilizing Hone products

These benefits are available to full-time, regular employees, and not to independent contractors, temporary employees, or interns.

We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.

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