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Director, Applications & Configuration Management

Fully Remote

About Hone

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

  • Champion Patient Needs
  • Execute Relentlessly
  • Communicate Constructively
  • Collaborate Generously
  • Turn Obstacles Into Opportunity
  • Give With Gratitude

Hone has been fully virtual from day one and will continue to be a remote-first employer.

Our Ideal Candidate

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

The Role

Hone is looking for a Director of Application Configuration Management to join our team. In this role, you will train under the VP of Operations and ultimately report into the COO. As we have grown, our core applications have become increasingly complex and are largely driven by a wide variety of configurations. We are looking for a motivated, scrappy, detail-oriented, highly organized and tech-savvy individual to help us evolve our configuration management practices. We need someone who will first understand and define our end-to-end configuration capabilities and then build and maintain the processes and infrastructure to support ongoing rapid deployment of new configurations as we introduce new medications and products to our platform.

 

Primary Responsibilities

Key responsibilities for this role include (but are not limited to) the following:

  • Continuously evaluate and refine configuration management processes, seeking opportunities for optimization and automation. 
  • Lead and mentor a team of configuration management specialists (currently one person), providing guidance, training, and support. 
  • Build the knowledge base that outlines all of Hone’s internal systems configuration capabilities.
  • Build and manage the process that governs implementation of new configurations for newly introduced products/medications.
  • Build and manage a change control process that governs ongoing updates to configurations for current products/medications.
  • Maintain accurate and up-to-date configuration documentation for all applicable systems
  • Collaborate with various departments, including IT, engineering, product/project management, operations, customer care, and clinical/medical to ensure effective communication and alignment as it pertains to new or changing system configurations.
  • Evaluate, select, and manage configuration management tools and technologies. 

 

Qualifications

In order to qualify for this role, candidates must meet the following criteria:

  • Bachelor's degree in a related field (e.g., Computer Science, Information Technology, Engineering) and extensive experience (8+ years) in configuration management, IT operations, or equivalent experience in a related area. 
  • Strong leadership, communication, and interpersonal skills are essential for effectively leading a team and collaborating with stakeholders. 
  • Deep understanding of configuration management principles, processes, and tools, as well as IT infrastructure and systems. 
  • Ability to analyze data, identify trends, and develop solutions to address configuration-related issues. 
  • Experience with project management methodologies and the ability to manage multiple projects simultaneously. 
  • Ability to multitask, prioritize, and adhere to deadlines while maintaining attention to detail and quality.
  • Comfortable in a fast-paced, frequently changing environment.
  • Creative problem-solving skills with a results-driven mindset.
  • Can quickly learn new technology systems and communication tools.
  • Ability to work autonomously and collaboratively.

 

Compensation Range

$135,000-$155,000

Benefits

Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:

  • A remote-first work environment
  • Competitive compensation and equity options
  • Health, dental, and vision insurance coverage
  • Short-term disability and basic life coverage
  • Flexible Spending Accounts (FSAs)
  • Lifestyle Spending Accounts (LSAs)
  • We follow federal holidays and have uncapped time off
  • Budget for the technology tools you need (laptop, monitor, and/or special software)
  • A focus on company-sponsored activities to foster engagement (both virtual and in-person)
  • Waived membership fees for any Hone team members utilizing Hone products

These benefits are available to full-time, regular employees, and not to independent contractors, temporary employees, or interns.

We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.

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