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Customer Architect

Remote - United States
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! 
 
If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases. 
 
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
 
How We Work
We are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote

A little more about the team:

Honeycomb's Customer Architects are among our most senior technical field engineers, and an escalation point for our biggest and thorniest technical challenges faced by our customers. CAs are technical champions, coaches, and mentors who combine engineering expertise with strong emotional intelligence and customer focus. They demonstrate deep customer empathy, maintain a strong customer service ethic, and excel at working directly with customers' engineering teams to drive successful outcomes.

What you’ll do in the role:

  • Lead customers in the application of Honeycomb and Observability practices in order to meet customer’s stated technical and business goals.
  • Partner with Customer Success Managers to articulate the Honeycomb value proposition, vision, and strategy to prospective customers.
  • Become a subject-matter expert in the practice of Sampling and the operations of our Refinery sampling proxy
  • Work hands-on with, teach, coach, and mentor engineering teams and leaders in Observability and SRE concepts
  • Troubleshoot and develop both technical and sociotechnical solutions to customer issues in ways that discrete roles (like Support and Development teams) cannot
  • Create high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
  • Representing the customer in internal meetings with Engineering and Product Management
  • Keeping up to date on Honeycomb technologies and product offerings



What you’ll bring to the role:

  • A general understanding of OpenTelemetry, it’s various projects and components, and ecosystem.
  • The ability to effectively understand a typical web application's flow and overall function well enough to instrument that application.
  • Working knowledge of popular Cloud platforms (AWS, GCP, or Azure), Infrastructure-as-Code tooling (Terraform, Kubernetes, Helm) and CI/CD platforms and practices (CircleCI, Github Actions, etc)
  • Previous System Operations or Software Development experience
  • Fluency in at least one of these programming languages: Ruby, Python, Go, JavaScript, Java or .Net
  • Bonus points for familiarity with multiple programming languages and/or frameworks
  • Excellent written and verbal technical communication skills

Bonus points for:

  • Previous Customer Success, Technical Account Management, Sales Engineering, or Consulting experience
  • Understanding of Distributed Tracing concepts (Context Propagation, Sampling, Visualization, etc)
  • Public speaking experience 

On Target Earnings (OTE) range for this role is $170,000- 200,000 based on level of experience (Base + Commission)

What you'll get when you join the Hive:

  • A stake in our success - generous equity with employee-friendly stock program
  • It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
  • Time to recharge - Unlimited PTO and paid sabbatical
  • A remote-first mindset and culture (really!)
  • Home office, co-working, and internet stipend
  • 100% employee/75% for dependents coverage for all benefits 
  • Up to 16 weeks of paid parental leave, regardless of path to parenthood
  • Annual development allowance 
  • And much more...
 
Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
 
 
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
 
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
 
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
 
 
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
 
For more information regarding our privacy practices please see the Honeycomb Privacy Notice.
 
If you do not want us to retain your information for consideration for other roles, or want us to update it, please contact privacy@honeycomb.io. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims. 

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