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Senior Customer Advocacy and Community Manager

Remote - United States
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! 
 
If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases. 
 
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
 
How We Work
We are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote

Little more about the team

Our customers are one of our unique advantages at Honeycomb—we love them, and they love us! As our Senior Customer Advocacy & Community Manager on the Corporate Marketing team, you will activate our happiest customers and build an active community to give us a competitive edge in the market. This is a highly visible role with direct impact on our brand, revenue, and continued innovation. You’ll partner closely with our marketing, sales, and product teams to ensure we turn customer love into rocket fuel for growth.

What you’ll do in the role:

  • Design and run our advocacy engine – Architect a scalable program that identifies, nurtures, and amplifies customer champions across reviews, references, case studies, podcasts, events, social, and more.
  • Expand our Honeycomb Champions – Grow and evolve our fledgling advocacy groups, fostering deep engagements that elevate customers and influence revenue.
  • Level up the Pollinators community – Curate content, foster peer‑to‑peer support, promote engagement, and partner with Support to grow our 20k+ member public Slack community.
  • Create new executive experiences – Collaborate on dinners, roundtables, and other forums that connect enterprise technology leaders and surface strategic insights.
  • Integrate advocacy across sales and marketing – Build lightweight but trackable processes in SFDC/Gainsight that empower Sales and Customer Success, while activating 
  • Own third‑party proof points – Drive a strategy G2, Gartner Peer Insights, and open‑source forums strategy to ensure Honeycomb customers dominate the narrative.
  • Operationalize & report impact – Define and measure KPIs that demonstrate mutual value for our business as well as our customers.   

What you’ll bring to the role:

  • 7+ years leading customer advocacy, dev‑tools community, or developer relations programs in high‑growth B2B SaaS
  • Builder’s mindset – Demonstrated success taking a program from zero → one → scale with minimal oversight.
  • Storytelling super‑powers – Ability to translate a deeply technical win into a human‑centered narrative that resonates with engineers and executives.
  • Revenue empathy – Proven track record partnering with Sales & CS to shorten sales cycles, unblock deals, and reduce churn via references and peer conversations.
  • Community craft – Hands‑on experience nurturing large user communities (Slack, Discord, forums) and measuring engagement health.
  • Data & process chops – Comfortable instrumenting Salesforce, Gainsight, Gong, G2, and social listening tools; you turn qualitative vibes into quantitative insights.
  • Executive presence – Confident facilitator who can host C‑level discussions, speak at conferences, and represent Honeycomb in third‑party communities.
  • Passion for developer culture – You genuinely enjoy hanging out where engineers hang out and can hold your own in conversations about modern software delivery.

Base Salary based on level of experience

$190,000 - $220,000 USD

What you'll get when you join the Hive:

  • A stake in our success - generous equity with employee-friendly stock program
  • It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
  • Time to recharge - Unlimited PTO and paid sabbatical
  • A remote-first mindset and culture (really!)
  • Home office, co-working, and internet stipend
  • 100% employee/75% for dependents coverage for all benefits 
  • Up to 16 weeks of paid parental leave, regardless of path to parenthood
  • Annual development allowance 
  • And much more...
 
Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
 
 
Phishing and Recruitment Scam Warning:
We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:
  • All communications will come from an @honeycomb.io email address
    • We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses—never personal accounts like Gmail or Yahoo.
  • Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to:
    • Social security or tax identification numbers
    • Credit card numbers
    • Bank account information

 

Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
 
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
 
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
 
 
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
 
For more information regarding our privacy practices please see the Honeycomb Privacy Notice.
 
If you do not want us to retain your information for consideration for other roles, or want us to update it, please contact privacy@honeycomb.io. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims. 

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