Technical Support Engineer

Honeycomb Insurance is a deep-tech property and casualty digital insurer specializing in providing tailored coverage for landlords and condominium associations. Using advanced computer vision and AI developed by insurance industry experts, Honeycomb has developed a best-in-class underwriting engine that delivers competitive pricing and customized policies for a diverse range of properties often overlooked by traditional carriers – all while maintaining an industry-leading loss ratio. Its intuitive, streamlined platform eliminates the need for lengthy approval processes and physical property inspections, making the insurance process faster and more efficient.

Headquartered in Chicago, Illinois, with additional offices in the United States and Israel, Honeycomb operates across 18 major states, covering 60% of the U.S. population, and manages insured assets exceeding $45 billion.

What You’ll Do

• Our Customer Support Engineers serve as the first point of contact in the company by supporting internal teams and external customers on live issues. 
• Work towards resolving and driving production bugs to resolution.
• Own and drive the process by identifying the affected area, apply intermediate resolution where relevant, assign to the proper stakeholder in engineering and follow up on the resolution.
• Act as Subject Matter Expert in select technological areas, including building workarounds and best practices in production
• Fully and accurately document troubleshooting and problem-resolution steps. 

Basic Requirements

• 2+ years experience as a Customer Support Engineer  
• Basic knowledge of NoSQL, such as MongoDB
• Experience using log management tools for troubleshooting like Datadog or Grafana
• Excellent troubleshooting and problem-solving skills with attention to details
• Display a customer-centric mindset, focusing primarily on internal customers
• Demonstrate clear and effective communication skills when interacting with internal stakeholders, always prioritizing their satisfaction and striving to exceed their expectations
• Ambitious, driven, self-starters with ability to thrive and adapt in a constantly changing environment
• The role is based in Chicago, IL, with a hybrid work model (3 days in the office)

Nice to Have

• Knowledge of Angular or similar FE Frameworks  +  Node or Javascript
• Experience working in the insurance or finance industry

Benefits

• Salary Range: $64K - $100K (Pending Experience)
• Health Benefits
• Employee options grant 
• 401K  
• Flexible paid time off
• Paid national holidays