Customer Experience Agent

Customer Experience Agent

About Us

Honeylove is a Lightspeed-backed DTC startup that designs and manufactures functional and stylish garments for women. We are profitable and were recently featured by The New York Times as one of the fastest-growing shapewear disrupters.

The inspiration for Honeylove came from our founder’s background as a musician and live singer. Betsie Larkin has released tracks and toured with some of the top EDM artists, including Armin van Buuren, Ferry Corsten, Paul van Dyk, ATB, and others. She took a personal need for stage-worthy functional garments, and turned it into a brand that’s now serving women everywhere.

About the Position:

As a Customer Experience Agent, you will be responsible for providing world class support to Honeylove customers over the phone, chat, text, social media, and email. You’ll become an expert in our products, tools, and systems, and help the team deliver best-in-class SLAs, customer satisfaction, and quality. You will help cultivate and contribute to the Honeylove culture, and consistently provide feedback and suggestions to improve the customer and employee experience. This position requires a flexible schedule and the ability to work on weekends.

 

Specifically you will:

• Help our customers with returns, exchanges, shipping questions, order support, garment recommendations, website troubleshooting and other topics.
• Become an expert in our internal tools, including Shopify, Zendesk, and our warehouse management systems.
• Become an expert in our products and be able to help customers get in their perfect fit and style.
• Provide feedback and ideas about our processes and workflows.
• Be the “voice of the customer” and share customer feedback with other stakeholders in the organization.

You Should Apply If:

• You have proven success as a customer service professional.
• You are someone who goes above and beyond in your customer responses and uses every customer interaction as an opportunity to grow your company’s brand by providing world-class customer service.
• You are someone who enjoys creating efficiencies, and have a history of bringing up ideas and recommendations around changes that would contribute to a better/quicker workflow for yourself or your team. 
• You have excellent organizational and prioritization skills and the ability to demonstrate and handle multiple tasks accurately and efficiently.
• You are flexible and adaptable; demonstrating good judgment and positivity in an intense, high volume environment.
• You have top notch communication skills with the ability to communicate at all levels and across the organization on behalf of the needs of your team.
• You are a responsive, action-oriented, and innovative problem solver

Available Schedules: 

• Mon, Tue, Wed, Fri, Sat from 9:30 AM PST to 6 PM PST (OFF Thur and Sun)
• Mon, Thur, Fri, Sat, Sun 6:00 AM PST to 2.30 PM PST (OFF Tue and Wed)
• Mon, Tue, Thur, Fri, Sat 6:00 AM PST to 2:30 PM PST (OFF Wed and Sun)
• Mon, Wed, Thur, Fri, Sat 7:30 AM PST to 4:30 PM PST (OFF Tue and Sat)
• Mon, Tue, Wed, Thur, Sat 9:30 AM PST to 6:00 PM PST (OFF Fri and Sun)
• Tue, Wed, Thur, Fri, Sat 9:30 AM PST to 6:00 PM PST (OFF Mon and Sun)