Customer Care Representative

Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future!

Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, retirement plans, tuition reimbursement, ongoing development, advancement opportunities and more. 

Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more.

Job Summary:

The Customer Care Representative will ensure professionalism and order accuracy. Meeting deadlines and upselling, ensuring customer communication and satisfaction to both internal and external customers. Working as a liaison to Sales, Distribution, Production and the warehouse.  

Essential Duties and Responsibilities: 

• Develop, maintain and promote pleasant and professional relationships with all internal and external customers.
• Contact each account to obtain orders for delivery. Continuously ensure that all customers are being called on a timely manner and that all deadlines are met.
• Meet call quota calls daily balance, extract, specials, potentials, complaints with minimal errors
• Maintain accurate customer files with deliveries, telephone numbers and time of calls.
• Supply sales, Shipping, marketing, production and distribution with pertinent and accurate information concerning customer activity (sales, special events, large orders etc.) • Process orders via various entry methods (i.e. via fax, via internet)
• Knowledge of product line in all locations, communicate out of stocks
• Arrange for proper handling of all customer requests and complaints (special deliveries, off-day deliveries, etc)
• Must be accurate in keypunching orders and concentration to ensure proper load dates and delivery dates are used.
• Introduce new product when they are added to the line ensure accounts order accordingly for holidays, snow storms and closings.
• Must have the ability to Up-Sell items to new and established customers.
• Proactively reach out to customers when routes are delayed
• Serve as liaison for locations

Education and Experience:

• High school diploma or the equivalent required.
• At least 1 Year Customer Service experience Skills and Competencies:
• Ability to communication effectively
• Strong computer skills with experience in MS Outlook, Word and Excel.
• Must be able enter data with accuracy.
• Must be organized with great attention to detail
• Proven ability to take initiative

Ready to join us? Apply directly on our Company Careers Page

HP Hood is an Equal Opportunity Employer

Female/Minority/Veteran/Disabled

"VERVRAA Federal Contractor"

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