Sr. IT Support Specialist

About Us:

Hoonigan serves the automotive enthusiast community through engaging content and a broad range of vehicle enhancements from brands like Fuel Off-Road, American Racing, KMC, Rotiform, and Black Rhino. Our distribution centers in North America, Australia, and Europe support more than 30,000 retailers along with a growing e-commerce presence, giving enthusiasts reliable access to wheels, suspension, lighting, and accessories.

Our experience in automotive culture guides how we operate and help us stay connected to what enthusiasts care about as the industry evolves. With one of the strongest product portfolios in the industry and a global network behind it, we’re focused on delivering products and experiences that set the standard for enthusiasts worldwide.

Job Summary:

The Senior IT Support Specialist role oversees daily support operations and provides advanced technical assistance to end users.  This role combines hands-on troubleshooting with team leadership, ensuring high-quality service delivery, efficient ticket resolution and continuous improvement of IT support processes.

Responsibilities:

• Provide second and third level support for hardware, software and network related issues
• Respond to help desk tickets, emails and phone call in a timely manner
• Diagnose and troubleshoot technical problems, including desktops, laptops and printers
• Maintain inventory of IT assets and equipment
• Work closely with the IT outsourcing partner to resolve issues and establish best practices
• Act as the escalation point for critical or high-impact technical issues
• Administer and manage Microsoft Intune for device and application management
• Ensure compliance with IT policies and procedures
• Provide onsite support to executive leadership for IT related needs

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science or related field
• 5+ years of experience in IT support or technical role
• Strong knowledge of Windows operating systems
• Familiarity with Microsoft M365, Active Directory, Authenticator and Intune
• Familiarity with Cisco DUO
• Excellent problem solving and troubleshooting skills
• Strong communication and customer service skills
• Strong strategic thinking and problem-solving skills
• Exceptional communication and stakeholder management skills
• Results-oriented with a focus on quality, efficiency and delivering business value

Disclaimer:

We are an E-Verify employer.

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change.