Medical Assistant

About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities.  Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities.  We are on a mission to transform healthcare in rural America.  We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.   

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch.  Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible.  Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. 

Today, we are serving thousands of patients in our value-based care model and the number is growing every day.  If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you. 

About the Role

Hopscotch takes a team approach to serve patient needs and provide the best care possible.  Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time.  The Hopscotch Care Team is responsible for delivering high-touch, high-quality care to patients, including coordination of care across different physicians and within the healthcare system.   

As a Medical Assistant, you will play a critical role on the Care team for Hopscotch to serve our patients, enable patient outcomes and create a positive patient experience.  As part of the Care team, this professional will be one of the first individuals to engage the patients during a clinic visit and will work across the team to communicate, identify patient needs and execute on care plans to ensure patient care is delivered. 

This is a full-time role is based at our Brevard location. 

Compensation range for this position is between $18 - $24 per hour depending on clinic location and candidate experience/qualifications. 

In addition, we offer all of our employees a generous benefits package including:

• Paid holidays + PTO + sick time
• Company sponsored medical, dental, and vision insurance for you + your family
• FREE short-term and long-term disability insurance
• FREE $100k life insurance policy
• 401k plan with 4% company match + no vesting period
• $720 - $1,000 added to employee Health Savings Account annually for eligible health plans
• AND All clinic roles are eligible for a quarterly bonus!

What You'll Do

As a Certified Medical Assistant, you will provide support to the physician and care team as well as the patient to enable positive patient outcomes and a positive patient experience by end-to-end preparation for physician visit and more broadly. Specific responsibilities for this role will include, but are not limited to: 

• Engage patients prior to their visit to prepare them and set clear expectations
• Anticipate and coordinate needed services (e.g., vaccines, lab work, screenings)
• Prepare exam rooms to ensure they are clean, safe, and ready for each patient
• Room patients efficiently, gather necessary information, and support timely provider flow
• Take vital signs, assess patient needs, and review medications
• Perform phlebotomy and collect lab specimens; complete basic waived lab tests
• Conduct patient screenings per protocol and assist providers during exams
• Deliver care within scope of certification (e.g., vaccine administration)
• Communicate patient needs and updates to the primary care provider and care team
• Support additional diagnostic and care needs in collaboration with the team
• Assist with medication dispensing, as directed and within certification
• Schedule diagnostic tests and follow-up services
• Support Durable Medical Equipment (DME) coordination and applications

Care Team Collaboration and Patient Support:

• Provide telephonic support to patients, in line with protocols and physician direction 
• Participate in care team meetings to discuss patient care and clinical operations  

The role also requires support maintenance of the clinic, including equipment and facility upkeep including:

• Maintain clinic readiness by stocking exam rooms and ordering supplies
• Perform routine quality control checks, including infection control, equipment QA, and monitoring for expired medications/supplies 

About You

You would be a great fit for this position if you have: 

• A high school diploma or equivalent education (GED)  
• Graduated from a nationally accredited Medical Assistant program OR comparable healthcare vocational training
• A minimum of 1 year of work experience in the healthcare industry, preferably as a Medical Assistant in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience 
• Certification in BLS/CPR
• Experience with an EMR and similar technology  
• Phlebotomy experience
• US work authorization 

Additional skills and capabilities required: 

• Excellent interpersonal and communication skills, both verbal and written
• High emotional intelligence with a collaborative approach and a genuine passion for patient care
• Positive, proactive attitude with a solutions-oriented mindset and adaptability in a dynamic environment
• Strong attention to detail with exceptional organizational, coordination, and planning abilities

From a cultural perspective, you:  

• Create a culture of excellence, by bringing your best and encouraging the same from those around you 
• Put service to patients first and encourage the same of those around you 
• Take ownership and accountability for your work and for delivering results for patients  
• Assume the best in others and bring solutions to challenges with a focus on moving forward together 
• Show an active commitment to the team by collaborating and communicating proactively  
• Demonstrate a dedication to continuous improvement, in clinical and cultural settings  

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team.  You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.