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Operations Program Manager, Specialty Transportation

Remote

At HopSkipDrive, our goal is to create opportunity for all through mobility. 

We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. 

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

Who We Are
Every day, school districts arrange transportation for hundreds of thousands of students who require highly specialized vehicles, equipment, or supports. This includes students with disabilities needing wheelchair lift-equipped vehicles, those requiring safety vests or an additional adult, early childhood students needing car seats, and other students more efficiently served by 6-12 passenger vans. In this role, you will be instrumental in developing our ability to support all of these use cases in the future.

Operational Program Management 

  • Plans, organizes, monitors, and manages the day-to-day processes and operations for Specialty Transportation rides
  • Develops, monitors, and recommends improvement to operational processes, procedures, policies, and workflow to support WAV and future specialty transportation verticals.
  • Implements and monitors compliance and develops and maintains program specific documentation.

Partnership Management

  • Serve as the primary connection point to onboard new CarePartner drivers
  • Understand all compliance requirements for CarePartner drivers and communicate to CarePartner
  • Set up tracking system for CarePartner driver onboarding
  • Work cross functionally with CareDriver Operations to streamline onboarding process
  • Build process to ongoing CarePartner driver document management

 

Who You Are

You are comfortable with ambiguity and a bias towards action; you don't need to be handed a playbook to win the game – independent and self-starting. You possess Ops Chops and aren’t afraid to use them! 

  • Proven track record managing across multiple projects with intermediate to advanced Excel/Sheets and PowerPoint/Slides 
  • Innovative and strategic thinker who views challenges from various perspectives and generates new ideas quickly, yet remains grounded in reality
  • Ability to understand regulatory requirements for TNCs across multiple markets and communicate 
  • Ability to work effectively in a matrixed environment, with a diverse group of stakeholders
  • Proven ability to focus on understanding problem space/root cause analysis by diving deep
  • At least 3-5 years of experience in operational program/project management within the transportation, mobility, or logistics sectors

 

Our Investment In You

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role is $75,000 - $85,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

 

HopSkipDrive is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

* This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**

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