InRide Support Specialist

At HopSkipDrive, our goal is to create opportunity for all through mobility. 

We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. 

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

Who We Are

Our Safe Ride Support team takes pride in ensuring every ride is completed safely and smoothly. As an InRide Support Specialist you will be a critical player in delivering on our promise “Safety is Everything” and will help us achieve this goal in the following ways:

• Handle a high volume of calls related to live rides with ease
• Send and quickly respond to SMS/Chat messages and email
• Troubleshoot questions about our apps (Consumer & Driver) and website
• Maintain strict adherence to HopSkipDrive policies and processes
• Be able to recognize and resolve problems before they arise
• Use our CRM (Kustomer) to log phone calls, chats, and SMS conversations
• Multitask with several apps and software programs to handle daily tasks
• Recognize and report to leadership trends in issues and complaints 

 

Who You Are

You’re passionate about delivering amazing customer experiences and are a natural problem solver. With the following skills, you’ll make a tangible and immediate impact:

• Excellent communication and interpersonal skills with a strong understanding of the importance of timely and relevant updates
• Maintain safety as a constant north star and exude calm under pressure
• Thrive in ambiguous situations with the ability to stay organized and focused
• Critical thinker, comfortable with owning your decisions 
• Open to feedback and a desire to excel in a fast-paced environment
• Ability to quickly navigate between multiple responsibilities while maintaining composure

Our Investment In You

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in Los Angeles, CA is $20 - $22 hourly. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

HopSkipDrive is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

* This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI**

Both Full Time and Part Time Shifts Available: 

•  4-8am M-F  PST
•  2-6pm M-F  PST
• 1-10pm M-F PST
• All roles require weekends based on need