CareDriver Operations Specialist

At HopSkipDrive, our goal is to create opportunity for all through mobility. 

We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. 

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

Who We Are

A team of results driven, operations focused individuals striving to exemplify that #safety-is-everything by guiding Hopeful CareDrivers through our certification process, determining if they will be a strong fit for our platform.  We have a keen eye for detail and take pride in making sure that all CareDrivers meet or exceed all expectations contained within our 15 point certification process, ensuring that all HopSkipDrive Riders and CareGivers feel safe, comfortable and confident in our ability to provide mobility options to children all around the US. We do, and you will, support the business through the following responsibilities:

• Verify and validate driver documentation
• Execute and analyze various background checks, ensuring adherence to established criteria
• Retrieve and evaluate motor vehicle reports to assess driver history
• Deliver timely and effective customer support through online channels
• Proactively identify and address issues, reporting key trends to leadership
• Compile and organize driver information into comprehensive profiles
• Evaluate candidate suitability based on observed demeanor and communication
• Streamline candidate progression to ensure efficient and timely completion

 

 

Who You Are

You are a detail oriented and patient person who prioritizes consistency and appreciates working within a set of clearly defined processes.  You understand the importance of seeing the forest for the trees, balancing attention to details with an understanding of how they fit into a larger perspective, and can align with HopSkipDrive’s mission to provide mobility options to children in a safe environment. With the following skills, you’ll make a tangible and immediate impact:

 

• Motivated by our mission and embodies our core values 
• Results-oriented with a proven track record of meeting or surpassing supply targets
• Adaptable; quickly transitions between tasks, software tools, and responsibilities
• Outstanding communicator in both internal collaboration and applicant interaction 
• Self-starter with a proven ability to thrive in a remote work environment
• Experienced with leading CRMs and ATS platforms
• Proficient in Excel, Word and Google Docs 
• Spanish language proficiency is a plus

 

 

Our Investment In You

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in Los Angeles, CA is $20 - $22hr. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

HopSkipDrive is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

* This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**

 

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Note:  For this particular position, we’ve partnered with allUP to learn more about candidates from the very beginning. allUP makes it easier for you to share a bit more about yourself through a few additional questions. After applying, you'll be prompted to record a short, casual videos of yourself and the whole process should only take ~15 minutes. allUp videos are a required step in this interview process. Your application will not be considered for this position without having submitted these videos.