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IT Manager

Remote - Los Angeles Metro

At HopSkipDrive, our goal is to create opportunity for all through mobility. 

We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. 

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

Who We Are:

Our Information Technology team takes pride in advising our teams, ultimately hiring the talent to move our business forward. As a member of this team, you will support the business through the following responsibilities:

  • Manage and maintain with a deep understanding of all IT infrastructure, including networks, devices, and cloud services.
  • Provide technical support to all employees, troubleshooting hardware, software, and network issues.
  • Be available for regular in-office visits to our Los Angeles headquarters for regular onsite support and in office events.
  • Oversee the procurement, deployment, and maintenance of end-user devices (laptops, desktops, peripherals).  Manage orders for computer equipment and supplies for new and existing employees
  • Manage the IT budget, allocating resources and licenses efficiently and tracking expenses. 
  • Manage user accounts and access control across various systems and applications (shared responsibility).
  • Develop and maintain IT policies and procedures.
  • Manage relationships with IT vendors and service providers.
  • Administer and support communication and collaboration tools (e.g., email, video conferencing) (shared responsibility).
  • Plan and implement IT upgrades and expansions as the company grows.
  • Stay current with the latest technology trends and best practices.
  • Provide training and guidance to employees on IT-related topics.
  • Troubleshoot and resolve complex technical issues.
  • Secure, standardize, and optimize business processes through technical controls to support governance.
  • Document IT configurations and procedures in coordination with IT vendors.
  • Availability to support and resolve critical incidents and outages.

 

Who You Are:

You are a visionary IT leader, driven by a passion for leveraging the latest technologies( (e.g. automation, AI) to build, engage, and scale a high-performing IT department. With the following skills, you will make a tangible and immediate impact, propelling our growth in the technology/SaaS landscape:

Required Skills and Experience:

  • 8+ years of experience in IT administration with a strong understanding of IT principles and best practices.
  • Relevant degree or security certifications.
  • Strong skills in managing and troubleshooting network, server, and cloud environments.
  • Proven experience in providing technical support and resolving hardware and software issues.
  • Experience with end-user device management and deployment.
  • Familiarity with user account management and access control concepts.
  • Ability to develop and document IT policies and procedures.
  • Experience managing relationships with IT vendors.
  • Strong understanding of communication and collaboration tools.
  • Track record of successfully planning and implementing IT upgrades and expansions.
  • Excellent communication, interpersonal, and problem-solving skills.

Nice to have experience:

  • Advanced experience with Google Workspace, Okta, and other Cloud/SaaS tools.
  • Experience with automation platforms like Zapier and Workato.
  • Experience with scripting.
  • Project management experience.
  • Experience in a fast-growing SaaS environment.

 

Our Investment In You

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is proud to operate as a drug-free workplace. HopSkipDrive is also committed to fair and equitable compensation practices. The salary range for this role in Los Angeles, California is $95,000 - $120,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

 

HopSkipDrive is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

* This role will be fully remote in California, with occasional need to visit the LA HQ Office for events * 

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