New

Vice President Coverage Consultation Center

Remote

At Horace Mann, we are passionate about helping educators and their families protect what they have today and prepare for a successful tomorrow. We are seeking a dynamic Vice President to lead our Coverage Consultation Center, a growing team dedicated to delivering outstanding customer experiences and driving meaningful business results.

What You Will Do

As the Vice President of the Coverage Consultation Center, you will:

  • Provide strategic direction for all sales call center operations to ensure alignment with company goals and growth targets
  • Lead, coach, and develop call center leaders and licensed sales teams to deliver high performance and continuous improvement
  • Create and implement innovative sales coaching, training, and development programs
  • Drive performance results through scorecards, incentives, and clear accountability
  • Optimize staffing, scheduling, and resources to maximize productivity and client satisfaction
  • Partner across departments to deliver campaigns, support multi-channel lead generation, and improve customer engagement
  • Ensure compliance with all licensing and regulatory requirements while maintaining a customer first focus

What We Are Looking For

We are seeking a visionary leader who can:

  • Motivate, inspire, and develop teams to achieve their highest potential
  • Champion a customer centric culture that ensures every interaction delivers value and builds trust
  • Drive innovation by bringing fresh ideas and embracing change with energy and confidence
  • Take proactive ownership, anticipating challenges and turning them into opportunities
  • Communicate with clarity and influence at all levels of the organization
  • Foster collaboration across departments to align strategies and deliver results

Why Join Us

At Horace Mann, you will have the opportunity to:

  • Lead a high impact, customer facing team at a mission driven company
  • Collaborate with innovative colleagues across Marketing, Distribution, Product, and Finance
  • Shape the future of a growing sales center that makes a difference for educators and their families
  • Grow your career while driving transformation and results in a supportive, values driven culture

Education and Experience

  • Bachelor’s degree required; advanced degree preferred.
  • 10+ years of experience in call center sales leadership, preferably in financial services or insurance.
  • Proven track record managing large-scale inside sales operations (100+ seats) with consistent revenue and performance results.
  • Knowledge with call center metrics such as Service Level, AHT, Occupancy

Skills & Competencies

  • Strong leadership and team-building skills with ability to influence at all levels.
  • Deep knowledge of call center sales operations, technology platforms (CRM, dialers, QA tools), and regulatory requirements.
  • Data-driven decision maker with ability to analyze KPIs, identify trends, and implement corrective actions.
  • Exceptional communication and presentation skills, able to interact effectively with executive leadership and front-line staff.

Ready to make an impact? Join us at Horace Mann and help us protect the financial well-being of educators across the country.

 

 

Pay Range:  $139,300.00 - $205,450.00  

Salary is commensurate to experience, location, etc.

 

#LI-LW1

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

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