Assistant Vice President Premium Services

Remote

Horace Mann is seeking a strategic and operationally strong leader to serve as Assistant Vice President, Premium Services. This executive role is responsible for developing and leading the operational strategy, execution, and oversight of our Premium Services Operations function across all lines of business.

The AVP will drive operational excellence, regulatory compliance, and exceptional service experiences for policyholders, agents, internal business partners, and external vendors. This leader will play a critical role in transforming operations through data-driven decision-making, technology enablement, and continuous improvement.

Key Responsibilities

Strategic & Operational Leadership

  • Develop, lead, and execute the operational strategy for Premium Services across the enterprise.
  • Translate enterprise objectives into measurable operational plans and outcomes.
  • Ensure delivery of high-volume, customer-facing transactions with accuracy, timeliness, and service excellence.
  • Maintain strong operational controls and ensure regulatory compliance.

Team Leadership & Talent Development

  • Build and lead a highly engaged, high-performing team.
  • Foster a culture of accountability, data-driven decision making, and flawless execution.
  • Develop leadership bench strength and ensure appropriate staffing and succession planning.

Data, Analytics & Performance Management

  • Partner with Analytics to design and maintain an Operations dashboard.
  • Leverage KPIs, performance metrics, and business insights to drive continuous improvement.
  • Identify trends and proactively implement solutions to enhance performance and customer experience.

Cross-Functional Partnership

  • Collaborate with senior leadership and partners across Compliance, IT, Distribution, HR, Legal, and other functions.
  • Influence and execute technology roadmaps and strategic initiatives.
  • Support enterprise-wide strategic and tactical implementations within Operations.

Industry & Governance Leadership

  • Exercise authority in making policy-level decisions and initiating procedural improvements.
  • Stay actively engaged in the financial services industry to monitor regulatory developments, emerging technologies, and billing best practices.

Qualifications

Education & Experience

  • Bachelor’s degree required; MBA preferred.
  • 10+ years of experience in insurance or financial services.
  • 5+ years of progressive management experience.
  • Significant experience leading complex operations and/or shared services environments.
  • Demonstrated executive presence and strong business and financial acumen.
  • Proven track record of strategic leadership and consultative influence.

Required Competencies

  • Strategic Leadership: Ability to translate enterprise strategy into operational execution while leading change and inspiring teams.
  • Operational & Technical Expertise: Deep experience in operations management, program/project leadership, and implementation of technology solutions.
  • Analytical Acumen: Skilled at interpreting data, identifying trends, and using insights to improve performance.
  • Collaboration & Influence: Ability to build trusted relationships and influence stakeholders at all organizational levels.
  • Execution & Accountability: Strong prioritization skills with consistent follow-through and results orientation.
  • Communication Effectiveness: Clear, compelling communicator who adapts messaging to varied audiences.
  • Continuous Improvement Mindset: Proactively identifies opportunities to enhance processes, controls, and customer experience.

Pay Range:

  • $124,200.00 - $175,800.00/annually

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Horace Mann ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.