New

IT Delivery Operations Lead

Remote

The IT Engagement Coordinator plays a critical role in connecting business demand with IT delivery execution. This role ensures that work flows efficiently from intake through delivery by coordinating across business partners and cross-functional IT teams. The coordinator promotes visibility, alignment, and operational efficiency across the IT/Digital portfolio while supporting consistent, high-quality engagement practices.

Intake Facilitation & Workflow Management

  • Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately.
  • Coordinate intake activities to ensure efficient progression from request through delivery.
  • Ensure intake artifacts are complete, accurate, and actionable.
  • Support intake decisions within established governance and prioritization frameworks.
  • Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework.
  • Maintain visibility of work across intake and delivery stages for multiple teams.
  • Communicate updates on priorities, timelines, and decisions to stakeholders.
  • Ensure consistent tracking and resolution of questions, issues, and changes throughout the lifecycle.

Cross-Functional Coordination

  • Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development.
  • Support delivery readiness by coordinating handoffs and aligning work across teams.
  • Identify workflow gaps and help drive alignment across projects, enhancements, and operational work.
  • Ensure work remains visible, prioritized, and progressing according to plan.

Metrics, Reporting & Operational Insights

  • Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health).
  • Develop reporting views that enhance transparency and support decision-making.
  • Identify trends, risks, and constraints, escalating as needed.
  • Provide insights to improve prioritization, capacity planning, and delivery performance.

Process Improvement

  • Identify inefficiencies in intake and delivery workflows.
  • Recommend and support implementation of process improvements that increase consistency and reduce delays.
  • Contribute to continuous improvement initiatives across the IT/Digital organization.

AI-Enabled Ways of Working

  • Leverage AI-enabled tools to enhance intake clarity, documentation quality, workflow analysis, and reporting.
  • Promote practical and responsible use of AI to improve speed, efficiency, and quality of work.
  • Support adoption of emerging tools and best practices across teams.

Qualifications

Professional Background

  • Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience).
  • 2–5 years of experience in IT coordination, delivery operations, intake/workflow management, or a related role.

Skills & Competencies

Relationship & Communication

  • Strong ability to build relationships across business and IT stakeholders.
  • Clear and effective communicator, able to simplify complex information.
  • Skilled in facilitating discussions to clarify scope, priorities, and ownership.

Operational & Analytical Strength

  • Highly organized with the ability to manage multiple workstreams simultaneously.
  • Strong analytical skills with the ability to interpret metrics and identify bottlenecks.
  • Comfortable making intake and workflow decisions within defined frameworks.

Delivery Knowledge

  • Solid understanding of SDLC and IT delivery practices.
  • Experience supporting intake processes and coordinating workflows.
  • Ability to support consistent handoffs and identify gaps in delivery processes.

 

Pay Range:

  • $66,500.00 - $92,000.00  

Salary is commensurate to experience, location, etc.

 

#VIZI 
#LI-LM1

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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