New

Operations Audit Specialist

Plano, TX

Horace Mann is seeking a detail-oriented and analytical Operations Audit Specialist (Worksite Quality Auditor) to support operational excellence across multiple business areas. In this role, you will conduct quality audits within departments such as Claims, Customer Service, New Business, Underwriting, and Policy Services to ensure adherence to company procedures, identify opportunities for improvement, and support continuous operational enhancement.

The ideal candidate is highly organized, quality-focused, and committed to delivering meaningful insights that strengthen performance, accuracy, and customer experience.

Key Responsibilities

Quality Auditing & Compliance

  • Conduct a designated number of daily quality audits for assigned departments.
  • Perform ad hoc and special audits as requested by leadership.
  • Ensure operational processes align with company standards, procedures, and best practices.
  • Identify trends, process gaps, and areas for improvement through audit findings.

Reporting & Analysis

  • Accurately record audit findings within Quality Audit databases and reporting systems.
  • Provide timely and constructive feedback to leadership regarding audit results and departmental performance.
  • Support analysis of audit trends and recommend opportunities to improve operational quality and consistency.

Program Development & Process Improvement

  • Assist in the development and enhancement of the Quality Audit Program across multiple business units.
  • Support implementation of audit procedures for new products, services, and operational processes.
  • Ensure audit methodologies remain aligned with evolving procedures, compliance requirements, and operational standards.

Collaboration & Support

  • Work collaboratively across departments to support quality initiatives and operational improvements.
  • Communicate effectively with leadership and business partners regarding findings and recommendations.
  • Complete additional responsibilities and special assignments as needed.

Required Skills & Competencies

  • Active Listening: Ability to attentively understand information, concerns, and feedback from others.
  • Critical Thinking: Evaluate issues objectively and identify logical, effective solutions.
  • Effective Communication: Strong verbal and written communication skills tailored to varied audiences.
  • Reading Comprehension & Written Expression: Ability to understand and clearly communicate written information.
  • Creativity & Innovation: Generate thoughtful ideas and approaches to support continuous improvement.
  • Organizational Skills: Manage priorities and maintain accuracy in a fast-paced environment.
  • Collaboration: Work effectively across teams and departments to support shared goals.

Qualifications & Experience

  • High School Diploma or GED required.
  • Prior experience in a Quality Audit, Operations, Compliance, or related role preferred.
  • Strong attention to detail with a focus on quality, accuracy, and consistency.
  • Ability to adapt to changing business processes and operational needs.
  • Strong interpersonal skills and the ability to build effective working relationships.

Technical Requirements

  • Proficiency in Microsoft Office Suite, including Word, Excel, and Access.
  • Comfortable working with databases, reporting systems, and technology tools to record and analyze audit results.

Key Attributes

  • High level of professionalism, integrity, and accountability
  • Strong analytical mindset and attention to detail
  • Customer and quality-focused approach
  • Ability to work independently and collaboratively
  • Adaptability and continuous improvement mindset

Pay Range:

  • $21.44- $29.16/hr.

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Horace Mann ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.

Learn more