L3 Support Engineer- LATAM (Remote)

About Horizons

At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.

Responsibilities:

• Handle advanced product support requests from customers.

• Run SQL queries to investigate and solve technical issues.

• Maintain and update the internal knowledge base.

• Document common issues and resolutions clearly.

• Collaborate with engineering and product teams to report bugs.

• Identify patterns in support cases to suggest product improvements.

• Provide clear, professional communication to users.

• Support internal teams with product insights and data.

Requirements:

• Proficient in SQL for database queries and troubleshooting.

• Fluent English, both spoken and written.

• Solid troubleshooting and problem-solving abilities.

• Ability to explain technical issues to non-technical users.

• Experience working in technical support or SaaS environments.

• Experience with Python scripting or Power BI is a strong plus.

• Organized, detail-oriented, and proactive in follow-ups.

• Team player with a customer-first mindset.

What it's like working at Horizons

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Our benefits and perks. Being a Horizoneer means that you get the benefit of:

• A competitive salary
• An asynchronous working environment
• A "Remote-First" company environment (or Hybrid) - based on the nature of the job
• The ability to work from abroad for a short period of time
• Growth opportunities within the company
• We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one

How to apply

Please fill out the form and upload your CV in a PDF format.

If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.

Need help? Get in touch with us at: hiring@joinhorizons.com