Sales Manager, Account Management - Mid-Market

Engine is the modern travel platform for booking and managing work trips. It saves businesses time and money through an intuitive travel network that connects to nearly every hotel, airline, and car rental company in the U.S. It offers single invoice billing, the flexibility to modify trips at any time without sunk costs, and a unified view of all company travel and spend. Customers rely on Engine to not only make travel easier to manage, but to make it enjoyable for everyone involved. The company is backed by Telescope Partners, Blackstone, Elefund and Permira. Learn more at www.engine.com.

Engine is excited to add a Sales Manager, Account Management to our Sales Org! In this role, you will lead, coach and empower our AM team as we scale. Our Account Managers are responsible for delivering results by driving retention, expansion and loyalty across our customer base. As a leader, you’ll use your previous expertise to empower your team to build world-class relationships with our customers, and help our customers maximize the value of the Engine platform. Most importantly, you’ll inspire your team to grow professionally, and help shape the next leaders of the Hotel Engine organization.

Your Mission:
As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

• Build and lead a high-performing Account Management team that consistently delivers top-tier results and growth.
• Own and drive team performance across key metrics, including quota achievement, customer retention, and onboarding success.
• Foster a culture of ownership, action, and success, ensuring the team embodies Hotel Engine's values and consistently strives for excellence.
• Collaborate with Account Managers to develop effective account strategies, driving revenue growth and value within the team's portfolio.
• Cultivate and maintain strong executive-level relationships with key accounts, serving as a trusted partner for high-value, high-potential clients.
• Utilize data-driven insights to assess customer risk and retention, and implement innovative strategies to maximize expansion revenue.
• Lead as a thought leader and advocate, supporting both employees and customers while maintaining a customer-first mindset.
• Champion creativity and innovation within the team, ensuring a passion for delivering exceptional customer experiences.
• Collaborate across functions (Sales, Project Services, Member Support, Ops, Finance) to align on goals, address customer needs, and continuously create value for clients.

What You’ll Bring to Engine:
We’re looking for someone who’s ready to make an impact and grow alongside us:

• 6+ years management experience leading an Account Management/Sales team in a high growth environment
• Demonstrated ability leading a customer facing team — strong people management, performance management, coaching and development experience
• Experience owning and managing monthly and quarterly team metrics including quota and retention
• Passion for revenue growth and is able to bring ideas to help product usage and customer retention through data driven decision making
• Previous experience selling into or driving strategy, ROI, and value conversations with executive stakeholders
• Prior experience using Salesforce
• Excellent communication skills across mediums and stakeholder groups (employees, execs, customers, prospects). Outstanding listening skills are an absolute must
• A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment
• A self-driven, high-energy leader with excellent cross functional collaboration skills

Cash compensation:
The base salary range for this role is $100,000-$125,000/year with an OTE potential of $160,000-$180,0000/year. Final compensation packages are determined by various factors, including prior experience and expertise.