Supply Product Support Analyst

Engine is the modern travel platform for booking and managing work trips. It saves businesses time and money through an intuitive travel network that connects to nearly every hotel, airline, and car rental company in the U.S. It offers single invoice billing, the flexibility to modify trips at any time without sunk costs, and a unified view of all company travel and spend. Customers rely on Engine to not only make travel easier to manage, but to make it enjoyable for everyone involved. The company is backed by Telescope Partners, Blackstone, Elefund and Permira. Learn more at www.engine.com.

Your Mission:

We’re hiring a Supply Product Support Analyst to join our Supply team and help ensure that our inventory across lodging, air, and car rentals is accurate, reliable, and efficiently delivered  to our users. This is a foundational role for someone who’s equal parts technical troubleshooter, strategic thinker, and process builder. If you're passionate about solving API issues and driving system reliability, we’d love to meet you.

As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

• Triage and resolve supplier-related rate, inventory, and content issues while ensuring root cause analyses are properly documented, communicated, and followed up on.
• Support the onboarding and optimization of new and existing API connections by performing end-to-end testing, identifying underutilized capabilities, and working to improve integration quality.
• Work cross-functionally with teams across the organization to resolve pricing discrepancies, uncover revenue opportunities, and ensure suppliers on our platform are fully operational and optimized.
• Build and maintain documentation, dashboards, and knowledge base content that help streamline investigations, monitor supplier performance, and support scalable operations across the travel ecosystem.
• Analyze current processes, identify opportunities for improvement, and contribute to initiatives that lower costs, accelerate supplier activation, and enhance the overall experience for members.

What You’ll Bring to Engine:
We’re looking for someone who’s ready to make an impact and grow alongside us:

• 3+ years of experience in roles such as technical support, product ops, QA, or DevOps.
• Confident working with APIs. Able to run queries, interpret data, and understand service responses. Candidates should have experience with SOAP, XML, JSON, and GraphQL.
• Comfortable creating metrics dashboards or reports to track performance and quality. Experience using tools such as Datadog is a plus.
• Skilled in writing internal documentation.
• Adaptable and fast-moving—able to thrive in a startup-like environment where things evolve quickly.
• Excellent problem-solving instincts and a proactive mindset.

Cash compensation: Final compensation packages are determined by various factors, including prior experience and expertise. 

The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Benefits: Check out our full list at engine.com/culture.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more.

Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.