Booking Consultant (Weekend)

Description

About HousingAnywhere

We’re on a mission to become the go-to destination for students across Europe to find a trusted home away from home. We make every step of the rental journey simple and seamless, so students can focus on what really matters: studying, exploring, and growing.

With HousingAnywhere, Kamernet, and Studapart under our roof, we’re Europe’s largest student rental platform.

You’ll find us in Rotterdam, Paris, and Cergy, always guided by our four core values: Ownership, We are enablers, We are changemakers, and We are connectors.

Join us in empowering students to unlock their potential through a safe, online rental experience.

We’re looking for a Booking Consultant to create exceptional experiences for clients and tenants. If you’re proactive, client-focused, and excited to make an impact, we want to meet you!

The team
You will be joining the Booking Operations & Support department which consists of around 30 team members working in 4 different teams. We are fully focused on providing excellent service to our clients by being the face of the business, handling their inventory and ensuring positive customer experiences. 

Your role
You are responsible for generating revenue & maximizing conversion for all Managed Accounts. Your responsibility is to maintain our clients’ performance while generating revenue for them and HousingAnywhere.

Responsibilities

• You will be replying in a timely manner to all inquiries received in the profiles of our MAs.
• You will be handling all conversations with great attention to detail and you will be providing our potential tenants with guidance.
• You will always make sure that each client’s document is up to date when it comes to criteria and preferences. 
• You will be assisting our landlords/clients with any before & after booking requests.
• You will be providing critical feedback on the product use.
• You will be assisting with the onboarding of new clients and building a great relationship with them.
• You will be in contact with all AMs in order for the department to acquire new clients. 
• You will be testing along with the whole team new features on our product and you will be providing feedback. 
• You will be responsible for dividing the workload to the whole team and making sure that all inquiries are handled in time. 
• You will be providing personalized consultation to our clients based on the region they operate in.

Your profile 

• You are a great team player 
• You have great attention to detail
• Energetic, optimistic, and a natural problem solver.
• You have a strong sense of ownership 
• Not afraid of taking on responsibilities 
• You have affinity/interest in sales
• You do not easily get bored by repetitive tasks 
• Available on Saturday and Sunday from 9AM to 6PM

What’s in it for you

• Complete coverage for commuting.
• Personal equipment, including a laptop and ergonomic setup.
• Gym membership discount with GoVital or OneFit.
• Dutch/English classes budget.
• Variable pension scheme.
• Diverse international community (46+ nationalities).
• Pet-friendly office in Rotterdam city centre. 
• Team-building events and after-work drinks every Friday.

What can you expect from our hiring process? Read more here.