Director, Health Plan Strategy & Operations

About the Director of Health Plan Strategy & Operations at Headspace:

Headspace’s mission is to provide every person access to lifelong mental health support. We provide on-demand access to behavioral health coaching, video therapy, video psychiatry and self-guided content that’s proven to improve symptoms of depression and anxiety. 

The Director of Health Plan Strategy & Operations will report into Headspace’s President and play a critical role in the strategic direction and downstream execution of our work with health plans, with impact to our direct health plan business, employer, and direct-to-consumer channels. This role is highly cross-functional and collaborative in nature and will require close partnership with various functions across the org. Significant skills in the areas of leadership and influence will be key, given that this role will need to create cross-functional alignment and motivate key stakeholders to drive change. 

We are a fast-paced environment, learning and evolving quickly, so we can provide the best support possible to our members. This requires you to be adaptable, flexible, and friendly to a growth mindset. Our culture is extremely supportive, passionate and committed. We’re willing to go above and beyond to reach our goals, to step in and help each other out across all teams, and to give and receive feedback graciously.

What you will do:

• Own strategy development and implementation of growth initiatives that are enabled by Headspace’s partnerships with health plans
• Exponentially grow the number of lives covered by network payer partnerships by setting strategy and priorities for payer operations team 
• Support the team responsible for growing revenue with regional and national strategic payer partnerships
• Work with B2B sales to expand strategic payer relationships through both direct and channel sales
• Serve as subject matter expert on integrating payer reimbursement into both the product experience and GTM motions across direct-to-consumer, health plan, and employer channels
• Develop framework for further expansion into both state and federal payers in the US

What you will bring:

Required Skills:

• 7+ years of direct experience in health plan and payer strategy and execution
• Experience contracting with or on behalf of health plans
• Knowledgeable about health plan network operations, billing, collections and payer network management
• Familiarity with innovative care reimbursement models, including value-based care
• Skilled at providing structure and simplification when faced with highly complex issues and initiatives
• Deeply analytical; capable directing analysis as well as rolling up sleeves to generate insights, on everything from member behaviors to market sizing
• Track record of owning goals and hitting targets within a highly-matrixed organizations
• Bias toward action
• Comfortable operating with influence without authority
• Highly collaborative with the ability to work cross functionally at all levels

* San Francisco or Los Angeles based preferred*

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $140,000 - $190.000.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice