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VP of Product, Member Experience

San Francisco - Hybrid

About Headspace:
 Headspace is on a mission to transform mental health care to improve the health and happiness of the world. Through a blend of evidence-based content, clinical support, and cutting-edge technology, we help millions of members around the globe access accessible, effective, and personalized mental health and wellness solutions.

About the VP of Product, Member Experience at Headspace:
 We’re seeking a visionary VP of Product, Member Experience to lead the reimagination of the Headspace member experience. This is a critical role for the company — you’ll shape how we engage users across their entire mental health journey, delivering personalized and deeply resonant experiences that drive meaningful outcomes.

You will lead a talented team of product managers while working closely with design, engineering, data science, content, and clinical partners. You will also be instrumental in shaping the strategic product foundation for the future of Headspace, as part of our senior leadership team.

What You’ll Do:

  • Define and lead the vision, strategy, and roadmap for Headspace’s member engagement experiences.
  • Drive personalization across the platform using behavioral data, clinical insights, and AI-driven recommendations to guide each member’s mental health journey.
  • Build and scale conversational AI experiences within the Headspace app that change the way mental health care is delivered — making support feel more timely, human, and effective.
  • Own key engagement, retention, and outcomes metrics — with a relentless focus on creating value for our members.
  • Partner with engineering, design, content, clinical, and marketing to bring innovative, empathetic, and high-quality experiences to life.
  • Be a voice for the member across the company, helping align cross-functional teams around an ambitious and inspiring product vision.
  • Mentor and grow a high-performing product team, cultivating a culture of curiosity, accountability, and impact.

What you will bring:

Required Skills:

  • 12+ years of product management experience with at least 5 years leading high-performing teams.
  • Proven success building and scaling engaging consumer products — especially those driven by personalization, behavioral data, or user journeys.
  • Deep understanding of user engagement loops, retention strategies, and habit formation — ideally within health, wellness, or mission-driven categories.
  • Hands-on experience working with AI/ML teams to bring smart, adaptive product experiences to life.
  • A passionate belief in the power of technology to make mental healthcare more accessible and effective.
  • Excellent communication and leadership skills; able to inspire teams and influence at the executive level.
  • Experience building, leading and collaborating effectively with cross-functional, hybrid and/or remote teams.
  • People focused leader adept at fostering innovative and collaborative teams.
  • Skilled in talent development and aligning team performance with strategic business goals

Preferred Skills:

  • Experience with consumer mental health technologies.
  • Experience with the healthcare payor ecosystem.

Why You’ll Love Working Here:

  • Meaningful mission with real-world impact
  • Collaborative, inclusive, and values-driven culture
  • Opportunity to shape the future of mental health care
  • Competitive compensation and benefits

Location:

This is a hybrid role located in our San Francisco office. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. 

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $242,000-$375,000 + equity + benefits. 

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. 
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. 

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

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