Back to jobs
New

Senior Associate, Health Plan Operations

Remote - United States

About the Senior Associate, Health Plan Operations at Headspace

Headspace is seeking a proactive, strategic, and execution-oriented Senior Associate to elevate our payer operations and strengthen how we partner with health plans. This role functions at the intersection of revenue cycle performance, payer contract implementation, and strategic payer program delivery.

You will serve as a strategic partner to RCM leadership by delivering performance insights, supporting process improvements, and driving execution across payer partnership initiatives. You will also contribute to ongoing payer contracting activities, support client-specific network implementations, and act as the program manager for key payer partnership programs.

Success in this role requires strong analytical judgment, project management excellence, clear cross-functional communication, and the ability to translate strategy into high-impact execution.

What you will do

Strategic RCM Project & Reporting

  • Partner with RCM leadership to monitor performance trends, identify revenue cycle opportunities, and support strategic project planning to improve payer-related outcomes.
  • Work with Data and RCM teams on developing and maintaining clear performance reporting, dashboards, and trend analyses that surface actionable insights and support decision-making.
  • Collaborate with Analytics and Finance to reconcile metrics, validate data accuracy, and ensure reporting aligns to organizational KPIs.

Payer Contracting & Network Implementation Support

  • Support payer contracting activities, including onboarding clinical network agreements and participating in operational readiness planning.
  • Assist with implementation of payer contracts for strategic employer clients (i.e. Client Specific Networks), ensuring workflows, data needs, and stakeholder expectations are clearly defined and executed.
  • Track contract deliverables, performance obligations, and operational impacts to downstream functions (e.g., RCM, Clinical Ops, Provider Operations).

Strategic Payer Partnership Program Management

  • Act as program manager for strategic payer partnership initiatives, driving implementation planning, execution tracking, and ongoing performance monitoring.
  • Define program success metrics, identify gaps between goals and performance, and coordinate cross-functional remediation plans.
  • Ensure key stakeholders are aligned, informed, and engaged through structured communications (status, risks, escalations, outcomes).
  • Support business reviews, payer performance discussions, and continuous improvement cycles with defined action plans.

Cross-Functional Collaboration & Operational Excellence

  • Partner with Ops, GTM / Health Plan Partnership, Product, Data, Finance, and Clinical teams to align on requirements and execute strategic programs that improve payer experience and operational efficiency.
  • Document and optimize operational processes, SOPs, and communications to drive consistent and scalable workflows.
  • Support organizational readiness for system changes, program launches, and iterative improvements by providing training, documentation, and feedback loops.

What success looks like

  • RCM performance reporting and insights are timely, accurate, and actionable, enabling better strategic decisions.
  • Payer contracts are operationalized smoothly and consistently, with clear handoffs and minimal disruption to core workflows.
  • Strategic payer partnership programs are delivered on time, with gaps identified early and remediation plans tracking to measurable outcomes.
  • Cross-functional partners view Payer Operations as a trusted partner that drives clarity, execution follow-through, and operational improvements.

What you will bring

Required Skills & Experience

  • 5+ years of experience in healthcare operations, payer relations, revenue cycle, or related functions; healthcare consulting experience highly preferred.
  • Strong analytical and problem-solving skills; comfort working with data and communicating insights to varied audiences.
  • Excellent project management skills with a track record of driving complex initiatives to completion.
  • Demonstrated ability to manage competing priorities, think strategically, and execute with precision.
  • Strong written and verbal communication skills with cross-functional influence.
  • Experience engaging with payers, health plans, provider relations, or contract implementation is preferred.

Nice to Have

  • Experience with RCM performance dashboards and analytic tools (e.g., Looker, BI platforms).
  • Familiarity with payer contracting, network implementation, and value-based payment models.
  • Healthcare background in behavioral health, telehealth, or digital health organizations.

Location:

We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time.
For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. 

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $79,200-$110,000 + equity + benefits. 

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. 
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. 

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

  • A mission that matters—with impact you can see and feel
  • A culture that’s collaborative, inclusive, and grounded in our values
  • The chance to shape what mental health care looks like next
  • Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

#LI-REMOTE

Create a Job Alert

Interested in building your career at Headspace? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Employment

Select...
Select...
Select...
Select...

We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF).

For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model.

Which U.S. city do you currently reside in as your primary or permanent location?

Select...

Which U.S. state is your current primary or permanent residence?

Select...

US Custom Demographic Survey

In our company-wide effort to continue to prioritize diversity and inclusion, we invite candidates to respond to both the EEOC Voluntary Self-Identification survey as well as a custom self-identification survey as a part of the application process. The EEOC survey helps us remain compliant with government reporting requirements (full information and instructions below). We have also created custom self-identification demographic questions to expand upon specific categories, offering more inclusive options that more accurately reflect the diverse global workforce. While this survey is a required section of our application, your level of disclosure is completely voluntary. Participating also includes selecting “I don’t wish to answer” as your choice for any of the categories. This data helps us to better understand how our DEIB efforts are tracking across various measures. Aggregated personal data will be reported on and shared with the necessary stakeholders as needed.  This data will be scrubbed of all possible identifying information, is maintained in a confidential file and will not be considered in the hiring process. 

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Headspace’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.