Collections Associate

Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.  

Ready to join us?

Your Role

The Collections associate will be responsible for assisting with collections for our Competitive Business Unit. This oversight will primarily focus on processing customer requests within our internal systems. This position will partner with the US based Collections team to maintain superior customer interactions.

 

Responsibilities & Duties: 

 

• Process purchase orders
• Ensure all purchase orders received from Competitive customers are applied within 48 hours of receipt
• Send updated invoice with purchase order number added to the billing contact
• Extend access for products listed by 30 days
• Adhere to all regulations on purchase order acceptance criteria
• Make applicable updates to our CRM
• Ensure all Competitive payments received (CC payments and lockbox) are tied to an opportunity in Salesforce and closed
• Follow guidelines for opportunities unable to be closed due to error messaging
• Link invoices to opportunities
• Contact creation with our CRM and billing systems
• Monitor unknown contact queue and create contact for each case to ensure proper routing
• Update customer billing contact information in Zuora and Salesforce upon acquisition
• Review account extension requests 
• Process extension requests by end of day
• Other duties as assigned 

 

Must-Haves

• Education: High School Diploma
• Experience: Prior experience in a billing support function preferred

Nice-to-Haves

• Ability to communicate effectively verbally and in writing.
• Meticulous attention to detail

 

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