Assist Success Analyst

Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.  

Ready to join us?

The Assist Success team, since its inception, has been a cornerstone in identifying real problems and providing working solutions. We want to drive those solutions to deliver output that creates an impact.

The team works at the heart of Assist, collaborating with analysts, operations, support, training, mis, product and teams beyond Assist. Each team works on a different aspect of Assist, and to make Assist successful, we need to ensure that every collaboration is aimed at providing value to improve. Helping analysts improve is our mission, and facilitating improvement across every stage of Assist is our vision. 

The team follows a democratic and servant leadership structure that is output-focused and prioritises teamwork, transparency and growth. Check out our team values here

Your Role

The Assist Success Analyst is responsible for investigating User Ratings and Games Data, providing feedback to analysts and is responsible for performance improvement. They will be supporting our Support team with Assist interactions from the coaches. They need to generate performance and data reports and highlight areas of analyst improvement. They will also work with product teams, facilitating product improvements through user research, interviews, data analysis, testing, defect reporting and suggestion. There will be ad-hoc projects from Assist and non-Assist departments that the Assist Success Analyst will lead to achieve the project goals.

Perks of being a part of the team include (but not limited to) :

• Making an impact on an ever-growing team of analysts (currently 2500 employee-strong)
• Working on multiple facets of Assist and with leaders of Hudl from different locations
• Being a part of initiatives that interest you (and not just based on your skillset)
• Choose what you want to learn, and learn while you do 
• Exposure to a diverse set of industry skills that will help you build a strong foundation and assist you in excelling in your career ahead
• Develop leadership qualities, critical thinking and problem-solving
• Get to know a team of talented and kind individuals who’ll be your colleagues (and likely your close friends)
• Equal opportunity, constructive feedback and no micro-management

Must-Haves

• At least 2 years of Sports Analyst experience
• Cleared and experienced in these 4 sports: FB, BB, VB, SOC and are trained to do QC/Review jobs
• Excellent track record in tagging quality for current and previous years with good UR, TT and MIS data
• Understanding of tagging concepts with reasoning and ability to explain the same
• Have led training batches before as main/secondary trainer
• Good proficiency in English (written + verbal) & Hindi (verbal)
• Knowledge of handling data and understanding of charts / visualisation
• Working knowledge of spreadsheets, word docs, presentations
• Have used the Queue 
• Quick learner and highly adaptable with great attention to detail
• Open to working rotational shifts & travel to office if & when required
  
  

Good-to-Haves

• Cleared and experienced in these sports: LAX, IH, BB/SB, WRE, SOC+
• Knowing any other language: Marathi or Kannada
• Experience in a supportive role, managing operations and team or project management experience
• Ability to use BI tools like Looker, PBI or Tableau to create dashboards
• Strong communication skills across varied stakeholders
• Ability to understand pain points, product workflows, broken / defects, and is passionate about solving problems
• Knowledge of Hudl’s values and AS Team values
• Self-motivated, solution-oriented, with effective organisational skills and leadership qualities
• Used AI and automation tools to make processes efficient 
• Knowledge of SQL and writing data retrieval (DQL) queries
• Have used the Admin panel
• Worked with the AS team previously on any project
• Understanding of Hudl products and offerings besides Assist

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