Campaign Manager, Support (Competitive)

Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.  

Ready to join us?

Your Role

Campaign Manager, Support (Competitive) will lead our Competitive Support Team with strategic direction and operational excellence. In this role, you will be responsible for over 50% of Hudl's total support volume, and ensuring the customer experience is second to none. You will be accountable for driving efficiency in our operations and collaborating with global support leadership to deliver exceptional customer service across an evolving and growing suite of products.

Must-Haves

• 2+ years of experience within the internet or software as a service (SaaS) industry. Post sales experience preferred (customer service, support, provisioning, billing etc.)
• 2+ years experience within Hudl
• Operational experience with the ability to leverage data to communicate team performance and customer insights.
• Experience in all major business software applications (Salesforce Service Cloud, Outlook, Excel)
• People Operations-related experience including hiring, managing, etc.
• High performance in Team Lead role within Hudl’s Support, Provisioning or Operational teams
• Experience working with BPOs preferred.

Nice-to-Haves

• Effective communication & presentation skills.
• Strong planning, analytical and organizational skills.
• Strong time management and prioritization skills with an ability to self-direct.
• High-energy, team-first attitude and motivated to work in an ever-changing environment to help our growing customer base.
• Motivated to attain high goals.
• Strong leadership characteristics that promote a positive, inclusive and collaborative environment.

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