Team Lead (Provisioning)

Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.  

Ready to join us?

Your Role

As a Provisioning Team Lead you will oversee the end-to-end provisioning process for Hudl. You will be responsible for managing a team that ensures accurate, timely and efficient activation and deployment of services to clients. The ideal candidate brings a strong background in service provisioning, leadership experience, and a customer-focused mindset.

Responsibilities

• Team Leadership & Management
  
  
• Supervise and guide the provisioning team, ensuring day-to-day operations run smoothly.
• Assign tasks, monitor workloads, and ensure SLAs and project deadlines are met.
• Mentor team members, conduct regular performance reviews, and identify training needs.
  
  
• Provisioning Operations
  
  
• Oversee the entire provisioning lifecycle—from order receipt to service activation.
• Collaborate with Sales, Support, and Provisioning Leadership to ensure seamless service delivery.
• Review and improve provisioning documentation, workflows, and standard operating procedures.
  
  
• Quality Control & Process Improvement
  
  
• Ensure compliance with company standards, technical accuracy, and service delivery guidelines.
• Identify process bottlenecks or issues and implement solutions to improve provisioning efficiency and accuracy.
• Proactively flag risks or delays in provisioning and work cross-functionally to resolve them.
  
  
• Customer & Stakeholder Communication
  
  
• Serve as the primary escalation point for provisioning-related issues.
• Communicate with AE/CSM and internal teams to provide updates and resolve any discrepancies or concerns.
• Maintain high levels of internal and external customer satisfaction.
  
  
• Reporting & Metrics
  
  
• Track team performance, service delivery timelines, and provisioning accuracy.
• Provide regular status reports and insights to leadership.

Monitor provisioning KPIs and ensure team adherence to performance standards.

Nice-to-Haves

• 1–2 years of experience in provisioning, customer support, or technical operations at Hudl.
• 1+ years in a leadership or supervisory role.
• Strong understanding of provisioning processes, systems, and best practices.
• Excellent organizational and time-management skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable working in a fast-paced, high-volume environment.

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