Support Team Lead (Competitive)

Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.  

Ready to join us?

Your Role

The Support Team Lead oversees a shift of 10-14 Support email coordinators to make sure they’ve got the resources they need to hit targets. This role is responsible for day-to-day operations along with other team leads which includes  scheduling, quality reviews, and metric tracking for their teams. The Support TL is a results-driven relational individual that can showcase our values to the team and lead by example.

Responsibilities & Duties

• Performance and Professional development of their direct reports
• Assist with daily operations and workforce planning
• Hiring for replacement or additional resources as per team requirement
• Scrum Work
• Respond to customers’ interactions in a timely and accurate way via phone, email, chat, remote session, messaging, and social media
• Support Email Coordinators Management 
• Team Operations

Must-Haves

• 1+ years of experience with the internet or software as a service (SaaS) industry. Post sales experience preferred (customer service, support, etc.) 
• 6 months experience within Hudl 
• Operational experience with the ability to leverage data to communicate team performance and customer insights.
• Experience in all major business software applications (Salesforce Service Cloud,  , Outlook, Excel)
• People Operations-related experience including hiring, managing, etc.
• High performance in a Support Manager role within Hudl’s support team preferred 
• Experience working with BPOs preferred. 
• Expertise with our competitive product suite preferred.

Nice to have

• Effective communication & presentation skills.
• Strong planning, analytical and organizational skills.
• Strong time management and prioritization skills with an ability to self-direct.
• High-energy, team-first attitude and motivated to work in an ever-changing environment to help our growing customer base.
• Motivated to attain high goals.

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